Clerical Officer in Chester

Countess of Chester Hospital NHS Foundation Trust staff pride themselves on not only leading through clinical excellence but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement. Our vision is to improve the lives of our community and provide excellence in healthcare through partnership and innovation. Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.

We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities. As a region, we are reviewing the way we work and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process, we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job overview

Working Part Time: 22.5 hours per week. In collaboration, the Countess of Chester Hospital and Cheshire & Wirral Partnership Trust have agreed to manage and develop Therapy Services across the whole Western Cheshire in order to deliver seamless care. An exciting opportunity has arisen for a Band 2 Clerical Officer to support the Therapies and Integrated Care Division. We are looking for someone who has a flexible approach to cover all aspects of the NHS at Home directorate administration. The role will be based at Tarporley War Memorial Hospital within the Rural Community Response Hub who provide a service 7 days a week.

Main duties of the job

• To provide an effective, high-quality administrative support service within the Rural Community Response Hub.
• You will report to a Team Coordinator.
• You will liaise with colleagues within COCH and/or CWP and external NHS organisations, other external agencies, patients etc.
• The post holder will be responsible for the day-to-day running of administrative duties within the office and the service that it provides.
• Main duties will include responding to telephone enquiries from members of the CRHs, other professionals, patients and their families, ordering of equipment and procurement, word processing, flow charts, Excel and PowerPoint; therefore, you would need to be proficient in these computer skills.
• Knowledge of EPR and EMIS would also be an advantage; however, full training would be given if you have not previously worked with these systems.
• Applicants should have a professional and pleasant manner at all times and be enthusiastic about the service provided by the Community Response Hubs.
• You will also be someone who uses initiative, has common sense, has good communication and strong organisational skills.

Working for our organisation

The Trust’s services are provided from three locations.