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- Tasks: Provide expert IT support for Windows and Apple devices, both on-site and remotely.
- Company: Join Counterpoint, a fast-growing IT support firm with a friendly team culture.
- Benefits: Enjoy training support, a company pension, and mileage for client travel.
- Why this job: Make a real impact by solving tech problems for creative businesses and schools.
- Qualifications: 2 years of IT support experience and strong knowledge of Windows 11 and Microsoft 365.
- Other info: Opportunity to work with diverse tools and clients in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Worthing, West Sussex – Office-based with Some Client Travel
About Us
We’re Counterpoint – a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people. Our clients use a mix of Apple and Microsoft technologies, and we’re proud to offer strong support across both platforms. While we’re known for our Mac expertise, many of our client environments are Microsoft-first — and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD and Windows 11, while also contributing to Mac support where needed. You’ll join a capable, close-knit team that values clarity, quality and a calm, user-friendly approach.
The Role
As an IT Support Engineer, you will be responsible for delivering on-site and remote support to both internal users and external clients. You’ll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well as some hybrid infrastructure. This is a practical technical role with a strong service ethic — you will be expected to manage tickets, communicate clearly, and work with the team to maintain high support standards.
Key Responsibilities
- Provide 1st and 2nd line support for Windows 11 and macOS devices
- Support Intune and Azure Active Directory environments
- Maintain backup, endpoint protection and remote monitoring tools
- Troubleshoot software, connectivity and device issues
- Assist with onboarding new clients and provisioning new devices
- Document support work clearly in our ticketing system
- Deliver on-site support at client locations when required
- Support internal IT needs and collaborate on internal projects
About You
You’re technically capable, good with people, and confident in a modern Microsoft support environment — but you also bring a willingness to work across platforms. You enjoy solving problems properly, not papering over the cracks.
- At least 2 years’ IT support experience in a business or education setting
- Strong knowledge of Windows 11 desktop environments
- Proficient with Microsoft 365 administration
- Comfortable working with Intune and Azure Active Directory
- Good general troubleshooting skills across hardware, software and connectivity
- Clear, concise communication – both written and verbal
- A full UK driving licence and comfort with travelling to client sites
Desirable (but not essential):
- Experience supporting macOS devices in a business environment
- Familiarity with MDM or RMM platforms
- Exposure to Google Workspace administration
- PowerShell scripting or automation knowledge
- Microsoft or Apple certifications
What We Offer
- Company pension
- Training and certification support (Microsoft and Apple)
- A supportive, friendly team culture
- Exposure to a wide variety of tools, clients and environments
- Office-based role in Worthing with site visits as needed
- Mileage or company vehicle for client travel
So, if you want to take on this exciting role as an IT Support Engineer, please apply via the button shown.
IT Support Engineer in Worthing employer: Counterpoint
Contact Detail:
Counterpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft and Apple technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Intune, or Azure AD, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems in past roles to impress potential employers.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a quick email. Express your enthusiasm for the position and mention why you think you’d be a great fit for the team.
✨Tip Number 4
Prepare for the interview! Brush up on common IT support scenarios and be ready to demonstrate your troubleshooting skills. Practise clear communication, as it’s key in this role, and don’t forget to ask questions about the team culture at Counterpoint!
We think you need these skills to ace IT Support Engineer in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft 365. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your background makes you a great fit. Keep it clear and concise, just like we value in our communication.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love candidates who can demonstrate their troubleshooting prowess, especially in mixed environments like Windows and macOS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Counterpoint
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, Intune, and Azure AD. Be ready to discuss specific scenarios where you've used these technologies in your previous roles. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully troubleshot issues, whether they were hardware or software-related. Think about how you approached the problem, what steps you took, and how you communicated with users during the process. This will highlight your practical skills and service ethic.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise in your responses. Good communication is key, so don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Your Team Spirit
Counterpoint values a close-knit team environment, so be prepared to discuss how you work collaboratively with others. Share examples of how you've contributed to team projects or supported colleagues in the past. This will show that you’re not just a lone wolf but someone who thrives in a team setting.
