Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and solutions to clients, ensuring smooth tech operations.
- Company: Counterpoint is a dynamic IT support firm in Worthing, serving creative businesses and charities.
- Benefits: Enjoy a competitive salary, potential for client travel, and a vibrant work culture.
- Why this job: Join a fast-growing team making a real impact with modern IT solutions.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Office-based role with opportunities for client interaction and travel.
The predicted salary is between 22400 - 28800 £ per year.
IT Support Engineer
Worthing, West Sussex Office-based with Some Client Travel
£28,000 £32,000, depending on experience
About Us
Were Counterpoint a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people.
Our clients use a mix of Apple and Microsoft technologies, and were proud to offer strong support across both platforms. While were known for our Mac expertise, many of our client environments are Microsoft-first and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD and Windows 11, while also contributing to Mac support where needed.
Youll join a capable, close-knit team that values clarity, quality and a calm, user-friendly approach.
The Role
As an IT Support Engineer, you\’ll be responsible for delivering on-site and remote support to both internal users and external clients. Youll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well as some hybrid infrastructure.
This is a practical technical role with a strong service ethic you\’ll be expected to manage tickets, communicate clearly, and work with the team to maintain high support standards.
Key Responsibilities:
– Provide 1st and 2nd line support for Windows 11 and macOS devices
– Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
– Support Intune and Azure Active Directory environments
– Maintain backup, endpoint protection and remote monitoring tools
– Troubleshoot software, connectivity and device issues
– Assist with onboarding new clients and provisioning new devices
– Document support work clearly in our ticketing system
– Deliver on-site support at client locations when required
– Support internal IT needs and collaborate on internal projects
About You
Youre technically capable, good with people, and confident in a modern Microsoft support environment but you also bring a willingness to work across platforms. You enjoy solving problems properly, not papering over the cracks.
Essential Skills & Experience:
– At least 2 years IT support experience in a business or education setting
– Strong knowledge of Windows 11 desktop environments
– Proficient with Microsoft 365 administration
– Comfortable working with Intune and Azure Active Directory
– Good general troubleshooting skills across hardware, software and connectivity
– Clear, concise communication both written and verbal
– A full UK driving licence and comfort with travelling to client sites
Desirable (but not essential):
– Experience supporting macOS devices in a business environment
– Familiarity with MDM or RMM platforms
– Exposure to Google Workspace administration
– PowerShell scripting or automation knowledge
– Microsoft or Apple certifications
What We Offer
– £28,000 £32,000 depending on experience
– Company pension
– Training and certification support (Microsoft and Apple)
– A supportive, friendly team culture
– Exposure to a wide variety of tools, clients and environments
– Office-based role in Worthing with site visits as needed
– Mileage or company vehicle for client travel
– DBS check required
So, if you want to take on this exciting role as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
IT Support Engineer employer: Counterpoint MTC
Contact Detail:
Counterpoint MTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with both Apple and Microsoft technologies, as our clients use a mix of both. Having hands-on experience or certifications in these areas can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during the interview process. Be prepared to discuss specific examples where you've successfully resolved IT issues, as this is crucial for an IT Support Engineer role.
✨Tip Number 3
Network with professionals in the IT support field. Attend local tech meetups or online forums to connect with others in the industry, which could lead to valuable insights or even referrals.
✨Tip Number 4
Research Counterpoint and understand our values and the types of clients we work with. Tailoring your conversation to align with our mission can demonstrate your genuine interest in joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific skills and experiences required for the IT Support Engineer position. Tailor your application to highlight relevant experience with both Apple and Microsoft technologies.
Craft a Tailored CV: Create a CV that emphasises your technical skills, problem-solving abilities, and any previous experience in IT support. Make sure to include specific examples of how you've helped clients or resolved issues in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with creative businesses, schools, and charities. Mention why you want to join Counterpoint and how your background aligns with their mission of delivering reliable IT solutions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Counterpoint MTC
✨Know Your Tech
Brush up on both Apple and Microsoft technologies, as the company works with a mix of both. Be prepared to discuss your experience with troubleshooting common issues and any specific software or hardware you've worked with.
✨Understand the Company Culture
Research Counterpoint's values and mission. Since they work with creative businesses, schools, and charities, showing an understanding of their client base and how IT can support these sectors will impress the interviewers.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios you might face as an IT Support Engineer. Think of examples where you've successfully resolved technical issues or provided excellent customer service, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of projects you'll be working on, the team structure, and how they measure success in their IT support services. This shows your genuine interest in the position.
