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- Tasks: Provide top-notch IT support for Windows and Apple devices, both on-site and remotely.
- Company: Join Counterpoint, a fast-growing IT support firm with a friendly team culture.
- Benefits: Competitive salary, pension, training support, and travel perks.
- Why this job: Make a real difference by solving tech problems for creative businesses and schools.
- Qualifications: 2+ years of IT support experience and strong knowledge of Microsoft 365.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
The predicted salary is between 28000 - 32000 £ per year.
We’re Counterpoint – a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people.
Our clients use a mix of Apple and Microsoft technologies, and we’re proud to offer strong support across both platforms. While we’re known for our Mac expertise, many of our client environments are Microsoft-first — and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD and Windows 11, while also contributing to Mac support where needed.
You’ll join a capable, close-knit team that values clarity, quality and a calm, user-friendly approach.
As an IT Support Engineer, you will be responsible for delivering on-site and remote support to both internal users and external clients. You’ll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well as some hybrid infrastructure.
This is a practical technical role with a strong service ethic — you will be expected to manage tickets, communicate clearly, and work with the team to maintain high support standards.
Key Responsibilities:- Provide 1st and 2nd line support for Windows 11 and macOS devices
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
- Support Intune and Azure Active Directory environments
- Maintain backup, endpoint protection and remote monitoring tools
- Troubleshoot software, connectivity and device issues
- Assist with onboarding new clients and provisioning new devices
- Document support work clearly in our ticketing system
- Deliver on-site support at client locations when required
- Support internal IT needs and collaborate on internal projects
You’re technically capable, good with people, and confident in a modern Microsoft support environment — but you also bring a willingness to work across platforms. You enjoy solving problems properly, not papering over the cracks.
Essential Skills & Experience:- At least 2 years’ IT support experience in a business or education setting
- Strong knowledge of Windows 11 desktop environments
- Proficient with Microsoft 365 administration
- Comfortable working with Intune and Azure Active Directory
- Good general troubleshooting skills across hardware, software and connectivity
- Clear, concise communication – both written and verbal
- A full UK driving licence and comfort with travelling to client sites
- Experience supporting macOS devices in a business environment
- Familiarity with MDM or RMM platforms
- Exposure to Google Workspace administration
- PowerShell scripting or automation knowledge
- Microsoft or Apple certifications
- £28,000 – £32,000 depending on experience
- Company pension
- Training and certification support (Microsoft and Apple)
- A supportive, friendly team culture
- Exposure to a wide variety of tools, clients and environments
- Office-based role in Worthing with site visits as needed
- Mileage or company vehicle for client travel
- DBS check required
So, if you want to take on this exciting role as an IT Support Engineer, please apply via the button shown.
IT Support Engineer employer: Counterpoint MTC
Contact Detail:
Counterpoint MTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft and Apple technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Intune, or Azure AD, make sure to highlight that in conversations. Share specific examples of how you've solved problems in past roles to impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with Windows 11 or macOS devices. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft 365. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re all about solving problems properly, so let us know how you approach challenges and find solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Counterpoint MTC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Intune. Be ready to discuss specific scenarios where you've successfully troubleshot issues or provided support. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experience where you’ve done this successfully.
✨Demonstrate Your Problem-Solving Approach
Prepare to discuss your problem-solving process. Think of a challenging issue you faced in IT support and how you resolved it. Highlight your methodical approach and how you ensure that problems are fully solved rather than just patched up.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific support ticket or troubleshoot a device issue. Practising these types of questions can help you feel more confident and prepared.
