Tactical Engineer - Police Staff - Technology - Counter Terrorism Policing HQ

The starting salary is £55,662, which includes allowances totalling £3,009. The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

To stay ahead of ever-evolving threats, Special Operations (SO) need the best tech around. As a Tactical Engineer, you’ll make sure officers get the IT they need, bringing tactical solutions to colleagues at sites around London. You’ll spend your days ensuring that Special Operations and Counter Terrorism (CT) colleagues are equipped to perform at their best, from a tech point of view. You’ll be part of the Business Development, Strategy and Demand (BDSD) team, providing operational colleagues around London with tactical IT solutions. It’s fast-paced, hands-on work, as officers need IT asap. You’ll work as quickly as you can by liaising with operational users to understand their needs.

When you’re not busy creating unique tech for our team, you’ll assist users with common apps (for example, MS Edge); give guidance on corporate and standalone IT systems (telephony, printers etc); deal with configuration; and carry out site surveys where necessary. As you can see it’s a busy and varied role, so you’ll need to think quickly and get projects delivered swiftly.

To join us, you’ll need knowledge of Microsoft apps (O365, Windows, MS Edge); the ability to prioritise your workload; a talent for planning IT during office moves; and a knack for switching quickly between competing demands. Please note that this role involves some travel around the UK. It is essential you hold a full UK driving licence as on occasions you might need to transport equipment between sites.

Besides the rewarding nature of the job itself, a competitive salary, and a Civil Service pension, you'll also benefit from excellent career and professional development.

As part of our team in DDAT Technology, you will assist in ensuring that the Specialist Operations business group (SO) gets the technology & support it needs. Your team specialises in providing IT solutions to operational colleagues at sites around London. The support you provide will ensure that operational policing is not impeded by poor IT or faulty equipment. In order to achieve this, you will work closely with our operational users to understand their business problems. You will have strong communication skills so that you can work effectively as part of a team as well as independently.

Key Tasks

• Attend SO sites across the MPS estate.
• Manage workloads in an ITSM system.
• Review requests for IT support and liaise with users where appropriate.
• Provide users with assistance on Wintel applications such as Windows 11, Office and Edge.
• Provide users with advice and guidance around corporate IT systems (Desktop/Laptops, desk telephony, printers etc.).
• Assist with site surveys for placing desktop equipment at new sites.
• Provide advice and guidance around standalone systems (including laptops/desktops).
• Set up and configure standalone devices (where appropriate).
• Plan and assist with IT in relation to office moves/setting up new offices.
• Arrange disposal of unwanted equipment as part of office moves (where appropriate).
• Provide advice and guidance around usage of meeting room VTC equipment.
• Assist with setting up new VTC for meeting rooms (where appropriate).
• Liaise with colleagues in compliance & assurance to ensure that all IT installs follow correct processes (where appropriate).
• Give advice and guidance around correct/secure usage of IT (where appropriate).

Desirable for the Role

• Experience at successfully delivering small IT installation projects.
• Knowledge of the security accreditation processes at a national level at all GSC levels.
• Experience writing user guides for IT equipment, software and processes.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Colleague Commitments

Counter Terrorism Policing (CTP) continues to prioritise an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that’s why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people.

Our people protect our national security across the UK. In order to continue to deliver against our organisational priorities, we collectively seek to ensure that all colleagues feel respected, supported and valued to fully participate in the delivery of our mission – "working to keep people safe from Terrorism". IDE is at the heart of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. Applications from across all backgrounds, cultures and experiences are therefore essential and encouraged.

The CTP Network is committed to ensuring that candidates identifying as disabled are able to realise their fullest career aspirations and, as such, will endeavour to accommodate any reasonable adjustments that you may require during the recruitment process. CTP also welcomes applications from candidates seeking flexible working arrangements, such as part-time working, job-share and where the role permits, hybrid working arrangements. All flexible working arrangements should be discussed and agreed with the hiring manager.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. This post requires British nationality (some dual nationals may be ineligible) and Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process.

Essential For The Role

• Excellent knowledge of common Microsoft apps (O365, Windows, Edge etc.).
• Experience in assisting users with common IT faults.
• Experience in liaising with internal staff, third party suppliers, external consultants and contractors.
• Excellent communication skills both written and verbal.
• Ability to work independently and also as part of a team.
• Must exhibit the ability to prioritise both their own and the team’s workload.
• Must exhibit ability to work under pressure and deal with competing demands.
• Enthusiastic, committed and determined to achieve results.
• Prepared to challenge attitudes and behaviours which are incompatible with CTPHQ Policies and Values.
• Prepared to challenge/report non-compliant usage of IT.
• The post holder must hold a full, clean and valid driving licence.

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.