At a Glance
- Tasks: Support clients with onboarding, training, and technical support to ensure their success.
- Company: Count is a fast-growing startup revolutionising data accessibility with innovative tools.
- Benefits: Enjoy flexible hours, 28 days holiday, private healthcare, and remote work options.
- Other info: Hybrid work environment with opportunities for travel and team meetups across various cities.
- Why this job: Join a dynamic team making a real impact in the data world while growing your skills.
- Qualifications: 3+ years of analytical experience, strong communication skills, and a passion for customer success.
The predicted salary is between 60000 - 70000 € per year.
Join to apply for the Data Consultant role at Count. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range £60K - £70K.
About Us: We are a fast-growing team on a mission to reimagine the analytical workflow and make data accessible to all. The Count canvas combines the power of a data notebook with the collaborative workflow of digital whiteboards, often referred to as the “Figma for data.” Since our launch in September 2022, over 28,000 canvases have been created, with notable European startups like Cleo, BeautyPie, TooGoodToGo, and Omnipresent as our customers.
What you’ll do: As one of Count’s first data consultants, you’ll play a critical role in supporting our clients' success with Count and their wider data strategies. Your responsibilities include:
- Onboarding and Implementation: Guide new customers through product setup, data integration, and configuration to ensure smooth onboarding.
- Customer Support: Provide technical support, troubleshoot issues, and address customer inquiries effectively.
- Product Training and Adoption: Conduct training sessions, webinars, and workshops to maximize product adoption and value.
- Customer Feedback and Advocacy: Collect and analyze feedback, advocate for customer needs, and suggest product improvements.
We'd love to hear from you if you:
- Have 3+ years of analytical experience, particularly with SQL (Python is a bonus).
- Have customer-facing experience in support, success, consulting, or training roles.
- Possess excellent communication and interpersonal skills.
- Have strong analytical and problem-solving skills.
- Can collaborate effectively with cross-functional teams.
- Are self-motivated and resilient.
- Are eager to learn and grow in a fast-paced startup environment.
Our interview process includes:
- An initial Q&A to learn about your experience and questions.
- A deeper dive with our Head of Customer Success.
- A working session with the customer success team.
- A final meeting with founders and the wider team.
The working session and final interview may be virtual or in London, depending on your location.
Life at Count: Count is a hybrid company, mainly based in the UK with a London office. We support remote work across Europe, South America, and the eastern US (+/- 6 hours from London). We prioritize work-life balance and offer competitive benefits, including:
- Salary, pension, and share options.
- Flexible hours.
- 28 days holiday plus public holidays.
- Private healthcare.
- Parental leave.
- Annual WFH allowance.
- Quarterly team meetups in different cities.
We are committed to diversity and encourage applicants of all backgrounds to apply.
Data Consultant - Customer Success in London employer: Count
Count is an exceptional employer that champions a dynamic and inclusive work culture, offering a hybrid working model that prioritises work-life balance. With competitive benefits such as flexible hours, generous holiday allowances, and opportunities for professional growth, employees are empowered to thrive in a fast-paced startup environment. Join us in London or remotely across Europe, South America, and the eastern US, and be part of a mission-driven team dedicated to making data accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land Data Consultant - Customer Success in London
✨Tip Number 1
Familiarise yourself with Count's products and services. Understanding the unique features of the Count canvas and how it benefits clients will help you articulate your value during interviews.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences in detail. Highlight specific examples where you've successfully onboarded clients or provided exceptional support, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Brush up on your SQL skills and be ready to demonstrate your analytical thinking. Since the role requires strong analytical capabilities, showcasing your problem-solving approach with data will set you apart.
✨Tip Number 4
Research the latest trends in data analytics and customer success. Being knowledgeable about industry developments will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace Data Consultant - Customer Success in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in analytical roles and customer-facing positions. Emphasise your skills in SQL and any experience with Python, as these are key for the Data Consultant role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for data and customer success. Mention specific examples of how you've supported clients in the past and how you can contribute to Count's mission.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application well.
Prepare for the Interview Process:Familiarise yourself with Count's products and their impact on customers. Be ready to discuss your analytical experience and how you would approach onboarding and supporting clients effectively.
How to prepare for a job interview at Count
✨Understand the Company and Product
Before your interview, take some time to research Count and its product offerings. Familiarise yourself with the Count canvas and how it integrates data workflows. This knowledge will help you demonstrate your enthusiasm and understanding of their mission during the interview.
✨Showcase Your Analytical Skills
As a Data Consultant, analytical skills are crucial. Be prepared to discuss your experience with SQL and any other relevant tools. Share specific examples of how you've used data to solve problems or improve processes in previous roles.
✨Prepare for Customer-Facing Scenarios
Since the role involves customer support and training, think of scenarios where you've successfully interacted with clients. Prepare to discuss how you handled difficult situations, provided technical support, or conducted training sessions to ensure customer success.
✨Ask Insightful Questions
During the Q&A portion of the interview, ask questions that show your interest in the company’s future and its customers. Inquire about their approach to customer feedback and how they plan to evolve their product. This demonstrates your proactive mindset and commitment to customer advocacy.
