At a Glance
- Tasks: Join a dynamic team to transform data workflows and enhance customer success.
- Company: Fast-growing tech startup revolutionising data accessibility.
- Benefits: Competitive salary, flexible hours, 28 days holiday, and private healthcare.
- Other info: Hybrid work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping customers unlock the full potential of their data.
- Qualifications: Strong analytical skills, customer-facing experience, and excellent communication abilities.
The predicted salary is between 50000 - 60000 € per year.
About us
We are a fast-growing team on a mission to reimagine the analytical workflow and make data accessible to all. The Count canvas combines the power of a data notebook with the collaborative workflow of digital whiteboards. We're often referred to as the "Figma for data" because of the way Count transforms the way data teams work and communicate with the wider business through greater transparency and trust. We launched in September 2022 and some of Europe's fastest-growing startups such as Cleo, BeautyPie, TooGoodToGo and Bumble have joined us as customers.
What you’ll do
This isn’t your typical customer success role. You’ll be joining a small, growing team of data consultants doing a mix of deep technical work and commercial conversations. One day you’re designing and implementing a data model for a customer; the next you’re talking through how Count can deliver more value for their business; the next you’re experimenting with a new agentic workflow that makes your whole team more effective. If you love technology, love talking to people, and get as much satisfaction from closing a deal as solving a complex technical problem, this could be the role for you.
Analytics comes naturally to you. You don’t shy away from a challenging technical problem, whether that’s debugging a data integration, implementing a model from scratch, or helping a customer rethink their analytical workflow. You’re equally comfortable in a commercial conversation, articulating value, spotting opportunities to grow a relationship, and contributing directly to revenue generation. This is a generalist role that demands real technical depth and commercial awareness. For the right person it’s a genuinely exciting and unusual place to be.
Your responsibilities will include:
- Customer Success: Nurture existing customer relationships, proactively spotting opportunities to help them get more value from Count.
- New Business and Demos: Conduct demos for prospective customers, nurture new relationships, and design and facilitate proof of concepts that demonstrate the full value Count can bring to an organisation.
- Commercial Ownership: Lead commercial conversations with customers, owning revenue generation through renewals, expansions, and upsell opportunities.
- Onboarding and Implementation: Guide new customers through onboarding, getting stuck in technically to design and deliver a successful implementation of Count that works for their organisation.
- Analytical and Agentic Solutions: Design and implement analytical and agentic solutions within Count, helping customers move beyond static dashboards towards more intelligent workflows.
- Customer Feedback and Advocacy: Collect and analyse customer feedback to surface trends and product opportunities, advocating for customers’ needs internally.
- Internal Collaboration: Work closely with our GTM and product teams, feeding in customer insight to shape how Count develops.
- Team Productivity: Identify and implement ways to make our team more effective, particularly through AI workflows. Experiment, build, share what works.
- Customer Communications: Contribute to customer‑facing communications including product messaging, webinars, and customer support.
Requirements
- Strong analytical experience with SQL (Python a bonus)
- Customer‑facing experience in customer success, consulting, support, or training
- Comfortable in commercial conversations, whether that’s renewals, expansions, or value conversations with customers
- Have excellent communication and interpersonal skills, with a knack for building rapport with people
- Proven analytical and problem‑solving skills to understand customers’ challenges, troubleshoot issues, and propose effective solutions
- Strong collaboration skills to work effectively with cross‑functional teams, including sales, product development, and engineering, to drive customer success
- A high level of self‑motivation and resilience
- A desire to learn and grow in a fast‑paced startup environment
Our interview process will cover:
- An initial conversation so you can ask any questions you have about Count and we can learn more about your experience and interests.
- A deeper dive call with members of our Customer Success team.
- A practical, analytical exercise using Count, and a subsequent call to discuss the work with the Customer Success team.
- A final meeting with our founders & wider team. The interviews are virtual. The last one can be London‑based depending on your location.
Life at Count
Count is a hybrid working company. We use our London office as a base to meet and collaborate regularly, so a commutable distance to London is preferred. That said, we believe great work can happen anywhere and are happy to consider candidates from further afield across Europe, South America or eastern United States (+/- 6 hours of London). Our work is important to us, and we know we work best when we actively maintain a good work‑life balance. We’re backed by some of Europe's top technology investors allowing us to offer a competitive employment package.
Some of the benefits of working at Count include:
- Competitive salary, pension and share options
- Flexible working hours
- 28 days of holiday (plus public holidays)
- Private health care
- Generous parental leave
- An annual working from home allowance
- Quarterly meetups with the team to relax and brainstorm, each time in a different city
We care a lot about building a kind, thoughtful, inclusive team and welcome people from all backgrounds, experiences, and identities. If the role excites you, we want to hear from you.
Data Consultant - Customer Success employer: Count
Count is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee well-being and professional growth. With a competitive salary, flexible working hours, and generous benefits such as private healthcare and parental leave, we empower our team to thrive both personally and professionally. Our hybrid working model allows for collaboration in our London office while also embracing remote work, making it an ideal environment for those seeking meaningful and rewarding employment in the fast-paced world of data analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Data Consultant - Customer Success
✨Tip Number 1
Get to know the company inside out! Research Count's mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your demo skills! Since you'll be conducting demos for prospective customers, it’s crucial to be comfortable presenting. Use mock scenarios to refine your pitch and highlight how Count can solve real problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to showcase your analytical skills! Be ready to discuss past experiences where you solved complex problems or improved processes. This will demonstrate your fit for the technical aspects of the role.
We think you need these skills to ace Data Consultant - Customer Success
Some tips for your application 🫡
Show Your Passion for Data:When writing your application, let us see your enthusiasm for data and analytics shine through. Share specific examples of how you've tackled complex problems or improved workflows in the past. We love seeing candidates who are genuinely excited about the role!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your customer-facing experience and technical skills, especially with SQL. This helps us see how you fit into our mission and the unique role of a Data Consultant.
Be Personable:We value strong communication skills, so don’t hesitate to showcase your personality in your application. Use a friendly tone and share anecdotes that demonstrate your ability to build rapport with customers. We want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly and shows us you're serious about joining our team at Count!
How to prepare for a job interview at Count
✨Know Your Data Inside Out
Make sure you brush up on your SQL skills and any relevant analytical tools before the interview. Be prepared to discuss how you've used data to solve problems in the past, as this role requires a strong analytical background.
✨Show Off Your Customer Success Skills
Think of examples where you've successfully nurtured customer relationships or led commercial conversations. Highlight your ability to spot opportunities for upselling or expanding services, as this is key to the role.
✨Prepare for Technical Challenges
Expect to face some technical questions or exercises during the interview. Practice explaining complex technical concepts in simple terms, as you'll need to communicate effectively with customers who may not have a technical background.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with cross-functional teams. Be ready to share experiences where you've collaborated with others to achieve a common goal, and how you can contribute to making the team more effective.
