At a Glance
- Tasks: Lead and coach a team of Service Delivery Advisors to achieve performance goals.
- Company: Join a leading energy sector business in Cambridgeshire.
- Benefits: Competitive salary of £32,000 and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic and supportive culture.
- Why this job: Make a real impact by developing your team's skills and driving success.
- Qualifications: Experience in leading teams, preferably in a call centre setting.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.
About the company
Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.
Key Responsibilities
- Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
- Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
- Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
- Actively seek feedback from your team and peers to continuously improve your own leadership approach
- Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best
Skills and Experience
- A proven experience leading or supervising teams, preferably in a busy call centre
- A strong track record of delivering performance across service, sales and quality KPIs
- Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
- Excellent communication, influencing and decision-making skills
Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.
Call Centre Team Leader — Lead, Coach & Grow KPIs in Costessey employer: Coulter Elite Resourcing
Join a dynamic and supportive team at a leading energy sector business in St Ives, Cambridgeshire, where your leadership will directly contribute to the growth and success of our Service Delivery Advisors. We pride ourselves on fostering a culture of accountability and trust, offering excellent opportunities for personal and professional development, alongside a competitive salary and a commitment to work-life balance. Be part of a company that values your input and encourages continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader — Lead, Coach & Grow KPIs in Costessey
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved KPIs. We want you to be ready to share how you can bring that experience to the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Call Centre Team Leader — Lead, Coach & Grow KPIs in Costessey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant KPIs you've achieved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Team Leader role. Share specific examples of how you've coached teams and improved performance in the past.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate good communication right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Coulter Elite Resourcing
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the role. Be ready to discuss how you've successfully managed or improved KPIs in your previous roles, as this will show your understanding of what drives success in a call centre environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed team members in the past. Highlight specific instances where your feedback led to improvements in performance. This will demonstrate your ability to lead and grow a team effectively.
✨Emphasise Communication
Since excellent communication is crucial for this role, think of examples that showcase your influencing and decision-making skills. Be ready to explain how you’ve navigated difficult conversations or provided constructive feedback in a way that motivated your team.
✨Create a Culture of Trust
Discuss how you foster a supportive and accountable team culture. Share strategies you've used to build trust and motivate your team, as this aligns perfectly with the company’s values and mission.
