At a Glance
- Tasks: Lead and inspire a team of Service Delivery Advisors in a dynamic call centre environment.
- Company: Join a leading energy sector business focused on straightforward customer solutions.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Enjoy a collaborative atmosphere with a focus on accountability and trust.
- Why this job: Make a real impact by fostering a motivated and high-performing team.
- Qualifications: Experience in team leadership and a passion for coaching and development.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.
About the company
Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.
Key Responsibilities
- Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
- Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
- Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
- Actively seek feedback from your team and peers to continuously improve your own leadership approach
- Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best
Skills and Experience
- A proven experience leading or supervising teams, preferably in a busy call centre
- A strong track record of delivering performance across service, sales and quality KPIs
- Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
- Excellent communication, influencing and decision‑making skills
Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.
Call Centre Team Leader in Costessey employer: Coulter Elite Resourcing
Our client is an exceptional employer, offering a supportive and dynamic work environment in the heart of Cambridgeshire. With a strong focus on employee development, they provide ample opportunities for growth through regular coaching and performance reviews, fostering a culture of accountability and trust. Joining this leading energy sector business means being part of a team that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader in Costessey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they’re in the energy sector. Think about how your leadership style aligns with their mission and be ready to share examples of how you've successfully led teams in the past.
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience in developing team members and how you’ve helped them achieve their KPIs. This will demonstrate that you’re not just a leader, but a mentor who can inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the call centre world.
We think you need these skills to ace Call Centre Team Leader in Costessey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Team Leader role. Highlight your leadership experience and any relevant achievements in a call centre environment. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved performance, as this will resonate with us.
Showcase Your Communication Skills:As a Call Centre Team Leader, communication is key. Make sure your application reflects your ability to communicate clearly and effectively. We love seeing candidates who can convey their thoughts well in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Coulter Elite Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the energy sector and the specific challenges a call centre team leader might face. Research the company’s mission and values so you can align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team. Highlight situations where you provided coaching, feedback, or resolved conflicts. This will demonstrate your ability to build capability and confidence in others.
✨Practice Active Listening
During the interview, show that you value feedback by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points. This not only shows your communication skills but also reflects the culture of accountability and trust you aim to create.
✨Be Ready to Discuss KPIs
Since the role involves delivering performance across service, sales, and quality KPIs, be prepared to discuss how you've met or exceeded these in previous roles. Use specific metrics and outcomes to illustrate your success and decision-making abilities.
