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For Companies At a Glance
- Tasks: Deliver exceptional customer service and upsell in the Spanish market.
- Company: Join a fast-growing company in the exciting automobile industry.
- Benefits: Enjoy a hybrid work scheme and a supportive team environment.
- Why this job: Be part of a diverse team and develop your skills in a thrilling industry.
- Qualifications: Fluent in Spanish and English, with previous customer service experience.
- Other info: Send your CV in English and Word format to apply.
The predicted salary is between 28800 - 48000 £ per year.
Our client is a fast-growing company that specializes in the automobile industry. They are currently looking for an experienced Spanish speaking Customer Service Executive to join their friendly and supportive team based in central London. This is a great opportunity to be part of, where you will have the chance to develop your knowledge in a thrilling industry. This position is a permanent role and offers a hybrid scheme working 2 or 3 days in the office.
Your responsibilities will include:
- Delivering exceptional customer service and selling tickets as well as upselling across the Spanish market.
- Ensuring that all enquiries via telephone, email and chat are responded to in a timely manner.
- Maintaining client/customer satisfaction.
- Working closely and cooperatively with other departments of the company.
- Translating website content from English to Spanish.
About you:
The successful candidate will be a customer-focused individual, confident and well-spoken in Spanish as you will be dealing with a variety of customers. As a Spanish speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation.
Profile:
- Fluent in Spanish and English to a native level, both written and spoken.
- Previous experience as a Sales Executive, Client Service Support, Sales Representative, or Customer Service Executive.
- Great eye for detail and excellent problem-solving skills.
- Ability to multitask and prioritize workload effectively.
- Great organisational and time management skills.
- Strong communication skills and ability to work well in a team.
- Detail-oriented, analytical, driven, and motivated.
To apply, please send your CV in English and in Word format to Valentina.
Spanish speaking Customer Service Executive employer: Cougaar Software, Inc.
Contact Detail:
Cougaar Software, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish speaking Customer Service Executive
✨Tip Number 1
Brush up on your Spanish language skills, especially in customer service terminology. Being fluent is essential, but knowing the specific phrases and expressions used in customer interactions can set you apart.
✨Tip Number 2
Familiarise yourself with the automobile industry. Understanding the products and services offered will help you provide better support and upsell effectively, making you a more attractive candidate.
✨Tip Number 3
Practice your problem-solving skills by role-playing common customer service scenarios. This will prepare you for the types of enquiries you might face and demonstrate your ability to handle challenges during the interview.
✨Tip Number 4
Network with professionals in the customer service and automobile sectors. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Spanish speaking Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales, particularly any roles where you used your Spanish language skills. Emphasise relevant achievements and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both Spanish and English. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Language Proficiency: Clearly state your fluency in both Spanish and English in your application. If possible, provide examples of situations where you successfully communicated in both languages, especially in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are well-structured and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Cougaar Software, Inc.
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. Be prepared to answer questions and engage in conversation in Spanish to demonstrate your proficiency.
✨Know the Company and Industry
Research the automobile industry and the specific company you're interviewing with. Understanding their products, services, and market position will show your genuine interest and help you answer questions more effectively.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service, especially in a bilingual context.
✨Showcase Your Teamwork Skills
The job involves working closely with other departments, so be ready to discuss your experience in collaborative environments. Highlight instances where you contributed to team success and how you communicate effectively with colleagues.
