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For Companies At a Glance
- Tasks: Manage customer orders and resolve inquiries via phone and email.
- Company: Join Cougaar Software, a dynamic international organisation based in Watford.
- Benefits: Enjoy career progression opportunities and a vibrant work culture.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Fluent in German and English with strong communication skills required.
- Other info: Experience in customer care or sales administration is a plus.
The predicted salary is between 24000 - 36000 £ per year.
German and English speaking Customer Service Representative
Join to apply for the German and English speaking Customer Service Representative role at Cougaar Software, Inc.
Job Overview
An exciting opportunity has arisen for a bright German and English speaker to become part of an international organization in Watford. In this role, you will manage end-to-end order processing and respond to customer inquiries via phone and email.
Your Responsibilities
- Managing customer orders: processing sales orders and handling invoices
- Proactively resolving returns, delivery, and order issues
- Being the first point of contact for customer order queries, answering calls and emails promptly and professionally
- Keeping client account records up to date
- Collaborating with the sales team and other departments as needed
About You
The ideal candidate will be fluent in German and English and possess excellent communication skills, as you will interact with various clients and departments. This is a great opportunity to join a well-known organization with potential for career progression.
Profile
- Fluent in English and German
- Experience in customer care, sales administration, client support, or account management dealing with products
- Strong communication and organizational skills
- Ability to work effectively in a fast-paced environment
To apply, please send your CV in English and Word format to Ismael.
languagematters acts as an employment agency for this vacancy.
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German and English speaking Customer Service Representative employer: Cougaar Software, Inc.
Contact Detail:
Cougaar Software, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and English speaking Customer Service Representative
✨Tip Number 1
Brush up on your customer service skills! Since you'll be the first point of contact for customer queries, practice handling common customer issues in both German and English. This will help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the company and its products. Research Cougaar Software, Inc. to understand their services and customer base. This knowledge will not only impress during interviews but also help you tailor your responses to align with their values.
✨Tip Number 3
Prepare for role-play scenarios. Many companies conduct practical assessments during interviews for customer service roles. Practising how you would handle specific customer situations can give you an edge and demonstrate your problem-solving abilities.
✨Tip Number 4
Network with current or former employees. If you can, reach out to people who have worked at Cougaar Software, Inc. to gain insights into the company culture and expectations. This can provide you with valuable information that could set you apart from other candidates.
We think you need these skills to ace German and English speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both German and English. Emphasise any previous experience in customer service, sales administration, or account management that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on your strong organisational skills and ability to work in a fast-paced environment. Provide examples of how you've collaborated with teams or managed client accounts effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cougaar Software, Inc.
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or processing orders. Prepare examples from your past experience that highlight your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research Cougaar Software, Inc. and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their values and customer service approach.
✨Demonstrate Strong Communication Skills
As a Customer Service Representative, effective communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Listen carefully to the interviewer's questions and respond thoughtfully, showcasing your ability to engage with clients professionally.
