At a Glance
- Tasks: Welcome clients and manage office operations for a smooth experience.
- Company: Join a supportive team dedicated to exceptional client care.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Other info: Perfect for those looking to develop their career in a dynamic setting.
- Why this job: Be the friendly face that shapes memorable client experiences every day.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 24960 - 30000 £ per year.
We are looking for a professional, friendly, and highly organised Front of House Host & Branch Administrator to join our team.
This is a key role at the heart of our branch, responsible for creating an exceptional first impression for clients, visitors, and colleagues while ensuring the smooth day-to-day operation of the office.
More than a traditional reception position, this role is focused on delivering a first-class client experience through hospitality, relationship building, and a genuine commitment to helping people find solutions.
We pride ourselves on our company values and our dedication to supporting clients, even when finding the right answer requires going the extra mile.
- What You'll Be Doing
- Client Experience & Front of House
- Welcome clients, visitors, and guests in a warm, professional, and engaging manner.
- Act as the first point of contact for all enquiries, creating a positive experience from arrival.
- Host clients during their visit, offering refreshments and escorting them to meeting rooms.
- Notify colleagues of visitor arrivals and assist with photocopying or document preparation when required.
- Reception & Branch Administration
- Ensure reception and client-facing areas remain clean, organised, and welcoming.
- Answer and direct incoming telephone calls and enquiries professionally.
- Manage meeting room bookings, setup, and readiness.
- Coordinate desk availability across the branch and support office resource planning.
- Ensure reception cover is maintained throughout business hours.
- Open, scan, date-stamp, and distribute incoming post.
- Manage outgoing mail, including franking and postal collections.
- Coordinate office supplies, equipment maintenance, and facilities services.
- Liaise with suppliers, including IT, telecoms, printing, and facilities providers.
- Arrange deliveries and courier services.
- Monitor and order stationery and office essentials.
- Archive closed files and maintain accurate records.
- Record initial client enquiries on the case management system.
- Process client payments and liaise with the finance team.
- Support marketing activities by assisting with branch window displays.
About You
We're looking for someone who is
- Friendly, approachable, and confident communicating with people at all levels.
- Highly organised with excellent attention to detail.
- Able to multitask and prioritise effectively in a busy environment.
- Professional, discreet, and trustworthy when handling sensitive information.
- Proactive, resourceful, and willing to take ownership of tasks.
- Comfortable using Microsoft Office and administrative systems.
- Interested in learning about the services we provide and supporting our clients effectively.
Why Join Us?
This is a fantastic opportunity to become an integral part of a professional and supportive team where client care sits at the heart of everything we do.
You'll play a vital role in shaping client experiences while contributing to the smooth and efficient running of the branch.
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Front of House Host & Branch Administrator in Haslemere employer: Couchman Hanson Solicitors
Join a dynamic and supportive team as a Front of House Host & Branch Administrator, where your role is pivotal in creating exceptional client experiences. We offer a welcoming work culture that values professionalism and teamwork, alongside opportunities for personal growth and development. Located in a vibrant area, our branch provides a unique environment that fosters relationship building and a commitment to excellence in client service.
Contact Details:
Couchman Hanson Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host & Branch Administrator in Haslemere
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Couchman Hanson Solicitors. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Couchman Hanson Solicitors
Don't be shy about reaching out to Couchman Hanson Solicitors directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Host & Branch Administrator in Haslemere
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Couchman Hanson Solicitors and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Couchman Hanson Solicitors
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
