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For Companies At a Glance
- Tasks: Support and optimise global operations, managing logistics and inventory.
- Company: Female-founded impact brand redefining intimate essentials for a new generation.
- Benefits: Private healthcare, flexible working, mental health support, and team lunches.
- Why this job: Join a purpose-driven team and grow quickly in a high-impact role.
- Qualifications: Experience in operations or logistics; love for learning and problem-solving.
- Other info: Dynamic environment with opportunities to travel and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Position: Operations Assistant / Operations Manager
Reporting to: Buying and Operations Director
Location: London (Hybrid - 3 days in office)
Salary: Dependant on experience
Role Overview
Cou Cou is a female founded, purpose-driven impact brand, redefining intimate essentials for a new generation of women by bridging the gap between our lingerie and underwear drawer. Our mission is to reclaim the narrative of our intimates, celebrate our embodied female experience, and reduce the environmental impact of our most disposed-of garments.
We are looking for a highly organised, proactive Operations Assistant or Operations Manager (depending on experience) to support and optimise our global operations. You will work closely with the Operations Director, Buying, Finance and Marketing teams to ensure stock moves efficiently from factory to warehouse to customer—on time, every time. We are looking for someone super entrepreneurial that loves learning, wants to get involved, and ultimately grow with the company.
Key Responsibilities
- Supply Chain & Logistics
- Organise all shipments from factories to warehouses (UK & US).
- Book shipments and manage freight timelines.
- Manage inbound processes at all warehouses.
- Ensure all inbounds and outbounds meet agreed SLAs.
- Approve all logistics invoices.
- Support ad-hoc shipping and logistics requests as needed.
- Inventory & Systems
- Ensure inventory accuracy across all systems (WMS, Shopify, ERP, and Google Drive).
- Maintain clean, consistent, and up-to-date product data.
- Ensure the wider team has full visibility on stock arrivals and restocks.
- Support all product launches, ensuring inventory is in the right place at the right time.
- Wholesale Operations
- Support all wholesale operations.
- Work with the buying team to allocate and move stock to correct wholesale locations.
- Communicate with wholesale partners on shipping and delivery schedules.
- Planning & Reporting
- Work with the Operations Director and Buying team to manage, move, and optimise timelines.
- Prepare weekly and monthly performance and operations reports.
- Support optimisation of warehouse and 3PL performance.
- Forecast and buildout demand plans for 3PLs, no need to know how to do this before starting.
- 3PL & Warehouse Management
- Support management of both UK and US 3PLs alongside the Operations Director.
- Travel to UK and US warehouses when necessary.
- Retail & Events
- Support all pop-ups, primarily in the US.
- Assist with logistics planning and execution for events and launches.
About You
- Highly organised with attention to detail.
- Comfortable juggling multiple timelines and priorities.
- Confident working cross-functionally with buying, operations, and external partners.
- Loves learning and problem solving.
- Has super strong reasoning. Can see all the small parts that make up the big picture.
- Experience in operations, logistics, supply chain, or inventory management (level dependent on role).
- Experience with WMS corps, Shopify, ERP systems is a plus.
Benefits & Perks
- Private health care
- Flexible working
- Mental health support
- Life insurance
- Enhanced maternity and childcare benefits
- Quarterly staff allowance
- Team lunch once a month
- Opportunity to grow quickly in a high-impact role within a purpose-driven B-Corp
Operations Assistant / Operations Manager in London employer: Cou Cou Intimates
Contact Detail:
Cou Cou Intimates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant / Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the brand.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you solved problems or improved processes. This will demonstrate your proactive approach and ability to contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-driven team.
We think you need these skills to ace Operations Assistant / Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Assistant/Manager role. Highlight relevant experience in logistics, supply chain, and inventory management. We want to see how your skills align with our mission at Cou Cou!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for our purpose-driven brand and explain why you’re the perfect fit for the team. Don’t forget to mention any specific experiences that relate to the job description.
Showcase Your Organisational Skills: Since we’re looking for someone highly organised, make sure to demonstrate your organisational skills in your application. Use examples from past roles where you successfully managed multiple timelines or projects.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cou Cou Intimates
✨Know the Company Inside Out
Before your interview, dive deep into Cou Cou's mission and values. Understand their focus on sustainability and how they aim to redefine intimate essentials. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Organisational Skills
As an Operations Assistant or Manager, being organised is key. Prepare examples from your past experiences where you successfully managed logistics or inventory. Highlight specific tools or systems you've used, like WMS or Shopify, to demonstrate your capability.
✨Prepare for Cross-Functional Questions
Since the role involves working closely with various teams, be ready to discuss how you've collaborated with different departments in the past. Think of scenarios where you effectively communicated with buying, finance, or marketing teams to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their current challenges in operations or how they measure success in this role. This shows your proactive nature and eagerness to contribute to their mission.
