At a Glance
- Tasks: Lead strategic retail partnerships and drive omnichannel growth in prestige beauty.
- Company: Coty, a leading beauty company with a focus on innovation and inclusivity.
- Benefits: Competitive salary, private medical insurance, flexible working, and generous family policies.
- Other info: Fast career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Shape the future of beauty while leading a high-performing team in a dynamic environment.
- Qualifications: Extensive experience in commercial leadership and strong P&L management skills.
The predicted salary is between 80000 - 100000 £ per year.
As Customer Director, you will lead one of Coty’s most strategic and high-value retail partnerships, driving omnichannel growth across prestige beauty. This role combines senior commercial leadership, customer strategy, and team transformation, owning delivery across a complex portfolio while shaping long-term customer partnerships and category leadership.
THE ROLE
- COMMERCIAL LEADERSHIP & DELIVERY
- Own full P&L accountability across a customer portfolio of nearly £100m
- Lead Joint Business Planning (JBP) and senior-level negotiations with key accounts
- Drive profitable net revenue growth, market share and ROI-focused investments
- Champion strong commercial fundamentals and decision-making across the business
- Act as a senior partner in shaping customer strategy and performance delivery
- OMNICHANNEL STRATEGY & CUSTOMER PARTNERSHIPS
- Define and execute end-to-end omnichannel strategies across retail and e-commerce
- Build and maintain senior relationships with key customers including Boots and pureplayers
- Leverage data, insights and category trends to unlock new growth opportunities
- Tailor differentiated strategies across retail environments and digital platforms
- Represent Coty in high-impact strategic discussions with customers and stakeholders
- TEAM LEADERSHIP & CROSS-FUNCTIONAL IMPACT
- Lead, coach and develop a large, multi-layered team (SNAMs, NAMs, NAEs, CBMs)
- Build commercial capabilities and strengthen strategic thinking across the team
- Partner cross-functionally with marketing, retail operations, finance and supply
- Drive a culture of accountability, agility and high performance
- Influence senior stakeholders across UK & global teams to enable transformation
YOU ARE A COTY FIT
- As a senior commercial leader with strong strategic acumen, you thrive in a fast-paced and complex environment.
- You are results-driven, agile, and highly influential, with the ability to lead large teams and build long-term customer partnerships.
- Extensive experience in Customer Director / Sales Director roles within FMCG or Beauty.
- Strong P&L ownership and commercial delivery track record.
- Expertise in Joint Business Planning and trade investment optimisation.
- Advanced negotiation and stakeholder management skills.
- Proven experience leading large, high-performing teams.
- Strong omnichannel and e-commerce understanding.
- Ability to influence at senior level internally and externally.
- Fluency in English.
WHAT WE OFFER
At Coty, we believe in performance-driven growth - we have a strong track record of accelerating careers, with individuals progressing from an entry level role in Senior Director in under 10 years, and high performers achieving rapid progression through the organisation. You will also have great benefits package including amongst others, the following:
- A competitive benefits package to support your health, wellbeing and financial security
- Private medical insurance with fast access to specialist and mental health support
- 8% pension fully contributed by Coty
- Life assurance and income protection for added peace of mind
- Flexible hybrid working with our Omni-Working model (up to 50% remote)
- Generous family-friendly policies including enhanced parental leave, birthday leave and volunteering days
- Everyday perks including employee discounts and salary sacrifice schemes
- Opportunities to get involved in DE&I, sustainability and employee-led initiatives
ABOUT US
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we'd love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.
Customer Director in London employer: Coty
Coty is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a collaborative environment. With a focus on professional growth, team members benefit from ongoing development opportunities and the chance to work closely with major retailers in the vibrant Wimbledon area. The hybrid work model promotes a healthy work-life balance, making Coty an attractive choice for those seeking meaningful and rewarding employment in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Director at Coty, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Coty. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Director. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Director in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Coty:When writing your cover letter, make sure to tailor your message specifically for Coty. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Coty
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Coty that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Coty that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Coty’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
