At a Glance
- Tasks: Drive sales and deliver exceptional customer experiences in luxury fragrance retail.
- Company: Join Coty, a leader in beauty with a focus on creativity and collaboration.
- Benefits: Competitive salary, generous discounts, birthday off, and ongoing training.
- Other info: Supportive team culture with clear progression opportunities.
- Why this job: Be a brand ambassador and make an impact in the luxury fragrance market.
- Qualifications: Experience in beauty retail and a passion for luxury brands.
The predicted salary is between 30000 - 40000 £ per year.
As an Account Manager, you will be responsible for driving commercial performance and delivering outstanding customer experiences across your account. You will own the success of your business by achieving sales objectives, maintaining Coty’s service standards, and ensuring excellence in execution while protecting and elevating our luxury fragrance brands.
THE ROLE
As our Account Manager, you play a critical role in driving sales performance, developing strong retailer partnerships, delivering exceptional customer experiences, and ensuring flawless execution across your account. You will act as a business owner, brand ambassador, and fragrance expert, maximizing opportunities to grow market share and achieve commercial objectives. You will be reporting to the Area Manager, and you will manage:
- SALES PERFORMANCE & CUSTOMER EXPERIENCE
- Achieve monthly sales targets and consistently deliver against KPIs
- Manage daily, weekly, and monthly business performance through effective planning and execution
- Deliver Coty’s customer service ceremony with every customer interaction
- Build strong customer relationships to influence purchasing decisions and drive loyalty
- Maximize sales opportunities through effective cross-selling and upselling techniques
- BRAND EXCELLENCE & COMMERCIAL EXECUTION
- Act as a brand ambassador, protecting and enhancing the equity of Coty’s luxury fragrance portfolio
- Maintain exceptional merchandising and visual standards across permanent and promotional space
- Plan and execute customer events and brand activations that drive engagement and sales
- Monitor competitor activity, market trends, and business performance to identify opportunities
- Ensure compliance with retailer standards, company initiatives, uniform, and grooming guidelines
- TEAM COLLABORATION & BUSINESS OPERATIONS
- Build and maintain strong relationships with retailer management, agency staff, and mobile consultants
- Foster effective communication and partnership with the Area Manager and wider Coty team
- Provide actionable business insights and timely feedback to support decision-making
- Accurately complete reporting, payroll, and month-end administration within agreed deadlines
- Utilize Coty systems, digital tools, and reporting platforms to support business success
YOU ARE A COTY FIT
You live and breathe beauty. You see make-up as a creative tool — and the shop floor as your stage. You’re commercially driven, but never at the expense of artistry or brand integrity.
- Proven experience in beauty retail
- Deep understanding of and passion for fragrance, luxury brands, and the prestige beauty market
- Strong commercial acumen with the ability to analyse business performance and identify growth opportunities
- Ownership mentality — you treat your counter like it’s your own
- Skilled at building and maintaining effective relationships with retailers, customers, and internal stakeholders
- Detail-focused, execution-obsessed, and brand-protective
- Team-player attitude with a hunger to learn, share, and grow
If you want a role where creativity, performance, and confidence collide — this is it.
WHAT WE OFFER
- Competitive salary aligned to experience
- 8% employer pension contribution
- Generous staff discounts via My Coty Shop
- Day off on your birthday
- Ongoing brand and artistry training through Coty Academy
- Clear progression opportunities within luxury retail and education
- Supportive, inclusive team culture built on collaboration and fearless kindness
ABOUT US
Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.
Account Manager - Fragrance in London employer: Coty
Coty is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a collaborative environment. With a focus on professional growth, team members benefit from ongoing development opportunities and the chance to work closely with major retailers in the vibrant Wimbledon area. The hybrid work model promotes a healthy work-life balance, making Coty an attractive choice for those seeking meaningful and rewarding employment in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Fragrance in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Coty, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Account Manager - Fragrance in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Coty that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Coty will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Coty and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Coty
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Coty, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Coty!
