As our Brand Ambassador - Gucci, you play a critical role in driving sales while safeguarding the distinctive, disruptive luxury identity of the brand. You fuse high-performance retail with artistry and fragrance expertise, creating expressive, memorable experiences that transform customers into loyal Gucci advocates.
Sales & Customer Experience
- Achieve monthly sales targets while consistently delivering Coty KPIs
- Deliver Coty's customer service ceremony with confidence, warmth, and authenticity
- Perform elevated make-up and niche fragrance consultations that drive conversion
- Build lasting relationships through storytelling, influence, and self-expression
- Upsell seamlessly while preserving the integrity of the Gucci luxury experience
Excellence of Execution
- Act as a true Gucci ambassador, protecting brand equity at all times
- Stay fully up to date with We Live Beauty and mandatory Coty Academy training
- Execute merchandising guidelines across permanent and promotional spaces
- Maintain strong commercial awareness of brand performance, competitors, and trends
- Complete month-end and payroll processes accurately and on time
- Adhere to uniform, grooming, and retailer Code of Conduct standards
Team & Collaboration
- Build strong, trusted relationships with the Coty in-store team
- Grow networks across the wider Coty retail community in your area
- Maintain open, consistent communication with the Area Manager
- Develop collaborative partnerships with retailer staff and store leadership
Technical Processes
- Use iPad tools for reporting, communication, and VM guidelines
- Maintain control of Coty systems, passwords, and online documentation
Qualifications
- Proven experience in luxury beauty retail with a high level of make-up artistry
- Genuine passion for fashion-led brands, self-expression, and modern luxury
- Strong sales mindset with a relentless drive to exceed targets
- Ownership mentality - you treat your counter as a personal brand statement
- Acute attention to detail and uncompromising execution standards
- Collaborative team player who shares knowledge and elevates others
- Proactive in learning, growth, and performance development
- Fragrance expertise preferred
Gucci is an attitude. A statement of individuality, creativity, and modern luxury. As Brand Ambassador, you are the face of this world - translating Gucci's bold vision into immersive customer experiences through elevated artistry, confident presence, and exceptional commercial performance on the shop floor.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.
Country/Region: GB
City: London
Working in retail at Coty means more than just a role - it's a platform to grow, be seen, and be rewarded.
Competitive salary aligned to experience
8% employer pension contribution
Generous staff discounts via My Coty Shop
Day off on your birthday
Ongoing brand and artistry training through Coty Academy
Clear progression opportunities within luxury retail and education
Supportive, inclusive team culture built on collaboration and fearless kindness
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Brand Ambassador - Gucci in City of Westminster employer: Coty SA
Coty is an exceptional employer that values creativity and passion in the luxury beauty sector. Working as a Brand Ambassador at Selfridges Manchester, you will enjoy a vibrant work culture that fosters personal growth through ongoing training and development opportunities, all while being part of a prestigious brand that prioritises employee satisfaction and customer engagement.
