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- Tasks: Provide top-notch customer service and manage travel arrangements with precision.
- Company: Join a respected tour operator specialising in bespoke fishing and shooting holidays.
- Benefits: Enjoy a competitive salary, bonus scheme, health benefits, and flexible working hours.
- Why this job: Be part of a team that values high standards and customer care.
- Qualifications: Organised, detail-oriented, and passionate about delivering excellent service.
- Other info: Supportive work environment with opportunities for growth and development.
The predicted salary is between 26400 - 27400 £ per year.
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available.
Salary: £26,400 to £27,400 per annum (Non-Contractual Company Bonus Scheme).
This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.
As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.
Desired Skills and Experience:
- Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
- Highly organised with excellent attention to detail.
- Calm, reliable and consistent in their approach.
- Professional and polite, with strong written and verbal communication skills.
- Comfortable managing multiple tasks and prioritising effectively.
- Confident using systems, processes and Microsoft Office tools.
- Able to handle queries with good judgement and care.
- Genuinely interested in delivering a high standard of customer service.
- Works well within a team, builds positive relationships and takes pride in doing a job well done.
Key Responsibilities:
- Delivering consistently high levels of customer service.
- Preparing and issuing accurate travel documentation.
- Managing holiday arrangements including flights, transfers and accommodation.
- Handling customer enquiries via phone, email and social media.
- Maintaining accurate and up to date client records.
- Monitoring and processing payments.
- Liaising with suppliers to confirm arrangements and resolve queries.
- Supporting internal teams to ensure smooth delivery of each booking.
Benefits:
- Competitive salary, reviewed after successful probation.
- Discretionary company bonus scheme.
- Company pension.
- Non Contractual Company Bonus Scheme.
- Paycare health benefits scheme including 24/7 GP access.
- Free on-site parking.
- A supportive, professional working environment.
If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.
Travel Agency Administrator employer: Cottrell Moore Ltd
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Agency Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re genuinely interested in delivering high standards of customer service, just like they do!
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer enquiries, being calm and professional in your responses will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining a company that values its people.
We think you need these skills to ace Travel Agency Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Agency Administrator role. Highlight your attention to detail and customer service skills, as these are key to what we’re looking for at StudySmarter.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks effectively in the past. We want to see that you can stay calm under pressure and keep everything running smoothly.
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and professional. Use proper grammar and structure to reflect your strong communication skills, which are essential for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cottrell Moore Ltd
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand what bespoke fishing and shooting holidays entail, and be ready to discuss how your skills align with their focus on high-quality customer service.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s managing bookings or handling customer queries, be ready to highlight how you ensure accuracy in your work.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks effectively. Share specific strategies you use to stay organised, especially in high-pressure situations. This will show that you can handle the demands of the role with ease.
✨Communicate with Confidence
Practice your verbal and written communication skills before the interview. Since the role involves liaising with clients and suppliers, being able to convey information clearly and professionally is key. Consider role-playing common scenarios to boost your confidence.