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- Tasks: Support clients with bespoke travel arrangements and ensure top-notch customer service.
- Company: Fast-growing company specialising in worldwide holidays with a supportive team.
- Benefits: Competitive salary, bonus scheme, pension, health benefits, and free parking.
- Why this job: Join a dynamic team and help create unforgettable travel experiences for clients.
- Qualifications: Experience in travel or administration, strong communication, and organisational skills.
- Other info: Flexible hours and opportunities for career growth in a friendly environment.
The predicted salary is between 26000 - 27000 £ per year.
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays. As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
What's On Offer:
- Competitive salary of £26 - £27K p.a. pro rata (reviewed after 6 month probation period)
- Company bonus scheme
- Company pension scheme
- Paycare health benefits
- Free on-site parking
- A friendly, supportive, and professional team environment
Key Responsibilities:
- Delivering consistently high levels of customer service and building long-term client relationships
- Preparing and issuing travel documentation
- Managing holiday arrangements including flights, transfers, accommodation, and activities
- Handling client enquiries via phone, email, and social media
- Capturing, maintaining, and updating client information accurately
- Monitoring, collecting, and processing payments
- Liaising with suppliers and internal departments to resolve queries
- Ensuring company values and service standards are upheld at all times
Desired Skills and Experience:
- Experience working within the travel industry or administration experience at a high level
- Excellent written and verbal communication skills
- Strong organisational and time-management ability
- High attention to detail and strong numeracy skills
- Confidence managing multiple tasks and priorities
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
- A proactive, positive, and professional approach
- The ability to handle complex queries with resilience and good judgement
- A genuine interest in travel and customer experience
If you are highly organised, customer-focused, and enjoy working in a structured yet varied role, we look forward to hearing from you.
Travel Administrator employer: Cottrell Moore Ltd
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the travel industry. You never know who might have a lead on a Travel Administrator role or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on social media and engage with their posts. This can help you get noticed and show your genuine interest in their work.
✨Tip Number 3
Prepare for interviews by researching common questions for Travel Administrators. Practice your answers, focusing on your customer service skills and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Travel Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Administrator role. Highlight your experience in the travel industry or any relevant administration skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for travel and customer service. Let us know why you’re excited about joining our team and how you can contribute to our mission.
Show Off Your Attention to Detail: As a Travel Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cottrell Moore Ltd
✨Know Your Travel Stuff
Brush up on your travel industry knowledge before the interview. Familiarise yourself with common travel documentation, popular destinations, and current trends in the travel sector. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to build long-term relationships, which is key for a Travel Administrator.
✨Be Detail-Driven
Since attention to detail is crucial for this role, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of information and manage tasks effectively. This will highlight your organisational skills.
✨Practice Your Communication Skills
As a Travel Administrator, you'll need to communicate clearly and professionally. Practise answering common interview questions out loud, focusing on clarity and confidence. Also, think about how you would handle complex queries, as this will likely come up during the interview.