At a Glance
- Tasks: Supervise the trade counter, providing excellent customer service and managing deliveries.
- Company: Join a friendly, family-owned builders' merchant with a supportive team.
- Benefits: Enjoy discounts, pension scheme, staff discounts, and 23 days annual leave plus your birthday off.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Experience in customer service and knowledge of hardware products required.
The predicted salary is between 31950 - 39050 £ per year.
- Trade Counter Supervisor
- Hours: Monday to Friday 6:30am to 4:30pm, alternative Saturdays 7:00am to 4:00pm
About The Role
Join the team of a well-established, family-owned builders’ merchant.
We're looking for a friendly and knowledgeable Hardware Counter Supervisor to provide excellent customer service and ensure the smooth running of our busy trade counter.
Benefits
- Perkbox – 24/7 discounts, wellbeing support, online GP access & more
- Company Pension Scheme
- Group Life Assurance (up to 3x salary, subject to service)
- Staff Discount on all products
- Cycle to Work Scheme
- Employee Assistance Programme
- Long Service Awards
- 23 days annual leave + bank holidays + your birthday off
Responsibilities
- Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
- Manage in-store deliveries, both incoming and outgoing.
- Handle telephone enquiries promptly and communicate effectively with both customers and team members.
- Process customer orders and assist with stock replenishment.
- Respond positively and efficiently to customer requirements.
- Support periodic stock counts as needed.
Requirements
- Proven experience in delivering exceptional customer service
- A ‘can do’ attitude
- Strong knowledge of hardware products and building materials
- Good communication skills with a confident, customer-first approach
- A team player who thrives in a busy, fast-paced environment
- Ability to manage tasks efficiently and remain motivated under pressure
Trade Counter Supervisor employer: Cottrell Moore Ltd
Join a reputable and independent concrete supplier in Wymondham, Norfolk, where you will be valued as a key member of our delivery team. We offer competitive pay, a comprehensive benefits package including a pension scheme, generous annual leave, and opportunities for professional development through CPC training. Our supportive work culture prioritises safety and customer satisfaction, making it an ideal environment for HGV drivers looking to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cottrell Moore Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cottrell Moore Ltd!
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cottrell Moore Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cottrell Moore Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cottrell Moore Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cottrell Moore Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
