At a Glance
- Tasks: Manage customer queries and coordinate logistics in a fast-paced environment.
- Company: Leading supplier of ready-mixed concrete with six plants across the region.
- Benefits: Competitive salary, pension scheme, generous leave, and product discounts.
- Other info: Enjoy training opportunities and be part of a stable company.
- Why this job: Join a dynamic team and thrive in a buzzing office atmosphere.
- Qualifications: Strong customer service skills; logistics experience is a plus but not required.
The predicted salary is between 35000 - 35000 £ per year.
Customer Service Coordinator Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role Are you someone who thrives in a fast-paced environment and isn t afraid to pick up the phone?
As a Customer Service Coordinator, you ll be the primary hub of day-to-day operations.
This is a phone-led, high-volume role where no two days are the same.
You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
Hours: 45 hours per week, Monday Friday (8am 5pm) What we re offering: * Competitive
Salary: Up to 35k per annum * Company pension scheme. * 23 days annual leave plus bank holidays, and a Christmas shutdown. * Discounts on our products. * Training and staff development opportunities. * Employee referral programme. * Be part of a stable, independent concrete supplier in the Eastern Region.
About
You: * Strong customer service experience * Logistics, transport or dispatch experience preferred but NOT essential * Confident handling high volumes of phone calls * Calm, organised and able to make decisions under pressur...
Customer Service Coordinator in Suffolk employer: Cottrell Moore Ltd
Join our team in Watford as a Security Guard, where we prioritise your wellbeing and professional growth. Enjoy a supportive work culture with benefits like Perkbox discounts, a comprehensive pension scheme, and generous annual leave, including your birthday off. With opportunities for long service awards and an employee assistance programme, we ensure that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cottrell Moore Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cottrell Moore Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cottrell Moore Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cottrell Moore Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cottrell Moore Ltd!
How to prepare for a job interview at Cottrell Moore Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
