At a Glance
- Tasks: Coordinate customer orders and manage delivery schedules in a fast-paced environment.
- Company: Leading supplier of ready-mixed concrete with six plants across the region.
- Benefits: Competitive salary, pension scheme, generous leave, and product discounts.
- Other info: Enjoy excellent training opportunities and be part of a stable, independent company.
- Why this job: Join a dynamic team and thrive in a buzzing office while solving real-time challenges.
- Qualifications: Strong customer service skills; logistics experience is a plus but not required.
The predicted salary is between 35000 - 35000 £ per year.
Customer Service Coordinator
Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role
Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone?
As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations.
This is a phone-led, high-volume role where no two days are the same.
You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
What we’re offering
- Competitive Salary: Up to £35k per annum
- Company pension scheme.
- 23 days annual leave plus bank holidays, and a Christmas shutdown.
- Discounts on our products.
- Training and staff development opportunities.
- Employee referral programme.
- Be part of a stable, independent concrete supplier in the Eastern Region.
About You
- Strong customer service experience
- Logistics, transport or dispatch experience preferred but NOT essential
- Confident handling high volumes of phone calls
- Calm, organised and able to make decisions under pressure
- Excellent communication and problem-solving skills
- Able to manage multiple priorities in a fast-moving environment
- Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
Key Responsibilities of the Customer Service Coordinator
- Act as the primary point of contact via telephone for customers and drivers.
- Schedule and coordinate customer concrete deliveries, often at short notice
- Handle driver queries, delays and operational issues
- Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
- Build strong customer relationships
- Maintain accurate order and delivery records
- Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator
Customer Service Coordinator in Stowmarket employer: Cottrell Moore Ltd
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