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- Tasks: Assist customers, process orders, and manage stock at the trade counter.
- Company: Join a dynamic team in Tottenham supplying plumbing and building materials.
- Benefits: Enjoy a competitive salary, staff discounts, and a cycle to work scheme.
- Why this job: Be the face of the branch, helping customers while developing valuable skills.
- Qualifications: Knowledge of plumbing materials and strong communication skills required.
- Other info: Work 48.5 hours a week with shifts from Monday to Saturday.
The predicted salary is between 25840 - 36320 £ per year.
An exciting opportunity is available for a Plumbing and Heating Trade Counter Assistant to join a branch based in Tottenham, supplying a wide range of plumbing and building materials.
Salary: £30,800
Hours: 48.5 hours per week, with shifts between 6:30am-4:30pm Monday to Friday, and alternate Saturdays from 7:00am-4:00pm.
Benefits:
- Annual salary of £30,800
- Pension scheme
- Group life assurance
- Staff discount
- Access to discounts from top brands, online retailers, events, and attractions
- Cycle to Work Scheme
- Employee Assistance Programme
- Long service awards
- 20 days annual leave plus bank holidays
- Additional day off on birthday
Role Overview:
The Trade Counter Assistant will be the first point of contact for customers, offering expert advice, processing transactions, and ensuring the smooth day-to-day operation of the trade counter.
Key Responsibilities:
- Assist customers with plumbing product inquiries and provide knowledgeable advice.
- Process orders accurately, manage invoicing, and handle payments efficiently.
- Replenish stock on the shop floor and assist with regular stock checks.
- Support with deliveries arriving at and leaving the branch.
- Manage telephone inquiries clearly and professionally, ensuring effective communication with customers and colleagues.
- Respond promptly and positively to customer needs and queries.
Requirements:
- Solid understanding of plumbing materials.
- Strong interpersonal skills and confidence in engaging with customers.
- Ability to work effectively within a fast-paced team environment.
- Self-motivated and able to prioritise responsibilities under pressure.
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing And Heating Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with common plumbing and heating products. Knowing the ins and outs of the materials you'll be dealing with will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for customers, being able to engage effectively and provide helpful advice is crucial. Consider role-playing scenarios with friends or family to enhance your communication skills.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Network within the plumbing and heating industry. Attend local trade shows or community events to meet professionals in the field. Building connections can lead to valuable insights and potentially even job referrals.
We think you need these skills to ace Plumbing And Heating Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plumbing and heating, customer service skills, and any previous roles that involved working in a fast-paced environment. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plumbing and heating industry. Mention specific experiences where you provided excellent customer service or handled transactions efficiently, as these are key responsibilities of the role.
Highlight Relevant Skills: In your application, emphasise your understanding of plumbing materials and your strong interpersonal skills. Provide examples of how you've successfully engaged with customers in the past, as this will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Cottrell Moore Ltd
✨Know Your Plumbing Basics
Brush up on your knowledge of plumbing materials and products. Being able to discuss specific items and their uses will show your expertise and confidence during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully assisted customers in the past. Highlight your ability to handle inquiries and provide solutions, as this role heavily relies on strong interpersonal skills.
✨Showcase Teamwork Experience
Since the job involves working in a fast-paced team environment, be ready to share experiences where you collaborated effectively with colleagues. This will demonstrate your ability to thrive under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
