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- Tasks: Deliver exceptional customer service and manage travel arrangements with precision.
- Company: Join a respected tour operator specialising in bespoke fishing and shooting holidays.
- Benefits: Competitive salary, bonus scheme, health benefits, and flexible working hours.
- Other info: Opportunity for career growth in a dynamic and professional environment.
- Why this job: Be part of a supportive team that values high standards and customer care.
- Qualifications: Organised, detail-oriented, and strong communication skills are essential.
The predicted salary is between 26400 - 27400 £ per year.
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available.
Salary: 26,400 to 27,400 per annum (Non-Contractual Company Bonus Scheme).
This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base. As a Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service.
They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.
Desired Skills and Experience:
- Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
- Highly organised with excellent attention to detail.
- Calm, reliable and consistent in their approach.
- Professional and polite, with strong written and verbal communication skills.
- Comfortable managing multiple tasks and prioritising effectively.
- Confident using systems, processes and Microsoft Office tools.
- Able to handle queries with good judgement and care.
- Genuinely interested in delivering a high standard of customer service.
- Works well within a team, builds positive relationships and takes pride in doing a job well done.
Key Responsibilities:
- Delivering consistently high levels of customer service.
- Preparing and issuing accurate travel documentation.
- Managing holiday arrangements including flights, transfers and accommodation.
- Handling customer enquiries via phone, email and social media.
- Maintaining accurate and up to date client records.
- Monitoring and processing payments.
- Liaising with suppliers to confirm arrangements and resolve queries.
- Supporting internal teams to ensure smooth delivery of each booking.
Benefits:
- Competitive salary, reviewed after successful probation.
- Discretionary company bonus scheme.
- Company pension.
- Paycare health benefits scheme including 24/7 GP access.
- Free on-site parking.
- A supportive, professional working environment.
If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.
Travel Agency Administrator in Norfolk employer: Cottrell Moore Ltd
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Agency Administrator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re genuinely interested in their bespoke services and how you can contribute to their high standards of customer care. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering excellent service, being calm and professional in your responses during interviews will set you apart. We love candidates who can handle queries with good judgement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for detail-oriented individuals who take pride in their work, just like you!
We think you need these skills to ace Travel Agency Administrator in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your attention to detail and customer service skills. We want to see how your experience aligns with the role of a Travel Agency Administrator, so don’t hold back on showcasing your relevant background!
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We love candidates who can demonstrate their ability to stay calm under pressure and keep everything running smoothly.
Communicate Clearly: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and structure to reflect your strong written communication skills, which are essential for handling customer enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cottrell Moore Ltd
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand what bespoke fishing and shooting holidays entail and be ready to discuss how your skills align with their focus on high-quality customer service.
✨Showcase Your Attention to Detail
During the interview, highlight specific examples from your past experiences where your attention to detail made a difference. Whether it was managing travel arrangements or handling customer queries, demonstrating this skill will resonate well with the interviewers.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions that test your ability to remain calm and organised under pressure. Think of times when you successfully managed multiple tasks or resolved a challenging situation, and share those stories.
✨Communicate Clearly and Professionally
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Be polite and professional in your responses, and don’t hesitate to ask for clarification if you don’t understand a question during the interview.