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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a family-owned builders merchant in Watford, dedicated to customer satisfaction.
- Benefits: Enjoy perks like free breakfast, staff discounts, and a birthday day off!
- Why this job: Great opportunity to develop skills in a supportive team environment with a focus on customer care.
- Qualifications: Clear communication, problem-solving skills, and a positive attitude are essential.
- Other info: Work Monday to Friday with alternate Saturdays; enjoy 20 days annual leave plus bank holidays.
The predicted salary is between 28000 - 36000 £ per year.
Customer Support Executive Location: Watford, WD25 Salary: £30,317.43–£32,000 Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm Purpose Of The Role: A family owned builders merchant are looking for a dependable and customer-focused individual to join their Watford branch. You’ll be the first point of contact for their trade and retail customer enquiries and play a key role in making sure orders are processed smoothly and efficiently. Benefits: * Perkbox – 24/7 discounts, wellbeing support, online GP access & more * Company Pension Scheme * Group Life Assurance – up to 3x Salary (subject to length of service) * Staff Discount * Free Breakfast every morning * Cycle to Work Scheme * Employee Assistance Programme * Long Service Awards * 23 Days Annual Leave PLUS Bank Holidays * Birthday Day Off Key Responsibilities: * Respond to customer enquiries by phone, email and live chat * Resolve issues quickly and professionally * Process and allocate orders to branches * Book collections and coordinate with couriers * Report product or stock discrepancies * Record product measurements and weights * Carry out daily fraud checks * Support general operations as needed Requirements: * Clear communication skills * Strong problem-solving ability * Organised and detail-oriented * Comfortable working both in the office and on the shop floor when required * A team player with a can-do attitude
Customer Support Executive employer: Cottrell Moore Ltd
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the products and services offered by the builders merchant. Understanding the basics of what they sell will help you answer customer enquiries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints or queries. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles. Being able to articulate your thought process during an interview can set you apart from other candidates.
✨Tip Number 4
Demonstrate your team player attitude by sharing experiences where you've collaborated with others to achieve a common goal. This will highlight your ability to work well in a team environment, which is crucial for this role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. Emphasise skills like clear communication, problem-solving, and organisation, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to handle enquiries via phone, email, and live chat, as well as your experience with order processing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cottrell Moore Ltd
✨Showcase Your Communication Skills
As a Customer Support Executive, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might want to practice common customer service scenarios to show how you would handle enquiries effectively.
✨Highlight Problem-Solving Examples
Prepare specific examples of how you've resolved issues in previous roles. This could involve discussing a challenging customer interaction or a time when you had to think on your feet. Employers love to see candidates who can think critically and act decisively.
✨Emphasise Your Organisational Skills
Being organised is crucial for this role. Share instances where your attention to detail has made a difference, whether it was managing orders or coordinating with couriers. This will help illustrate your capability to handle multiple tasks efficiently.
✨Demonstrate Team Spirit
Since the role requires a team player attitude, be ready to discuss how you've collaborated with others in past positions. Highlight any experiences where teamwork led to successful outcomes, showing that you can contribute positively to the company culture.
