Job Description
About the Role: As Client Services Director, you’ll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)
Benefits:
- Generous Holidays starting from 33 days per annum
- Birthday leave (post-probation)
- Tax Free EOT Bonus
- Group Life Assurance
- Social events organised by our Social Committee
- Optional private medical insurance after 1 year
- Long service awards every 5 years
- Employee of the Quarter programme
- Free tea, coffee, snacks, kitchen facilities, and breakout spaces
- Beer Fridge Fridays
- Referral programme
- Pirkx benefits from day one
- Auto-enrolment pension (3% employer contribution after 3 months)
Key Responsibilities:
- Lead, inspire, and develop the Client Services team to deliver outstanding customer service
- Build and maintain strong senior-level client relationships and key accounts
- Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
- Drive best practice across client servicing and continuously improve processes
- Identify and support new business opportunities and account growth
- Own financial targets and motivate the team to achieve performance goals
Requirements:
- Proven experience in a senior client services or account leadership role within an agency environment
- Strong track record of managing and developing high-performing teams
- Experience managing key client relationships and multiple stakeholder groups
- Commercially minded with the ability to spot and convert new business opportunities
- Excellent communication, presentation, and relationship-building skills
- Highly organised with the ability to thrive in a fast-paced, deadline-driven environment
Client Services Director in Colchester employer: Cottrell Moore Ltd
Join a reputable and independent concrete supplier in Wymondham, Norfolk, where you will be valued as a key member of our delivery team. We offer competitive pay, a comprehensive benefits package including a pension scheme, generous annual leave, and opportunities for professional development through CPC training. Our supportive work culture prioritises safety and customer satisfaction, making it an ideal environment for HGV drivers looking to grow their careers.
