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- Tasks: Support clients with travel arrangements and ensure a seamless experience.
- Company: Join a fast-growing company that creates bespoke worldwide holidays.
- Benefits: Enjoy flexible hours, a bonus scheme, and health benefits.
- Why this job: Be part of a friendly team and make travel dreams come true.
- Qualifications: 2 years in travel or high-level administration; strong communication skills.
- Other info: Dynamic role with opportunities for growth in the travel industry.
The predicted salary is between 25000 - 30000 £ per year.
Location: Office based in Norwich, Norfolk
Hours: Full time or part time working, with flexible hours
About The Role:
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays. As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
Company benefits include:
- Company bonus scheme
- Company pension scheme
- Pay care health benefits
- Free on-site parking
- A friendly, supportive, and professional team environment
Key responsibilities:
- Delivering consistently high levels of customer service and building long term client relationships
- Preparing and issuing travel documentation
- Managing holiday arrangements including flights, transfers, accommodation, and activities
- Handling client enquiries via phone, email, and social media
- Capturing, maintaining, and updating client information accurately
- Monitoring, collecting, and processing payments
- Liaising with suppliers and internal departments to resolve queries
- Ensuring company values and service standards are upheld at all times
Requirements:
- 2 years experience working within the travel industry, or administration experience at a high level.
- Excellent written and verbal communication skills
- Strong organisational and time-management ability
- High attention to detail and strong numeracy skills
- Confidence managing multiple tasks and priorities
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
- A proactive, positive, and professional approach
- The ability to handle complex queries with resilience and good judgement
- A genuine interest in travel and customer experience
Travel Administrator employer: COTTRELL MOORE LIMITED
Contact Detail:
COTTRELL MOORE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the travel industry. You never know who might have a lead on a Travel Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their bespoke holiday offerings and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since this role is all about building relationships, think of scenarios where you’ve gone above and beyond for a client. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Travel Administrator
Some tips for your application 🫡
Show Your Passion for Travel: Let us know why you love travel! Share your experiences and how they’ve shaped your customer service skills. A genuine interest in travel can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Administrator role. Highlight your relevant experience in the travel industry and any specific skills that match our requirements.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at COTTRELL MOORE LIMITED
✨Know Your Travel Stuff
Brush up on your travel industry knowledge! Familiarise yourself with common destinations, travel documentation, and current trends. This will not only show your passion for travel but also demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a client. This will highlight your ability to build long-term relationships, which is key for this role.
✨Be Detail-Oriented
Since attention to detail is crucial for a Travel Administrator, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to keep track of information and avoid mistakes.
✨Practice Your Communication Skills
As you'll be handling client enquiries through various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal communication skills and get comfortable with potential questions.