Regional Operations Manager

Join Our Team as a Regional Operations Manager!

Castlemeadow Care is an expanding, family-run care home group that prides itself on innovative practices and a deep commitment to enhancing the lives of those in our care. Our dedication to high-quality service and continuous improvement sets us apart in the healthcare sector.

We’re on the look out for an experienced and dynamic Regional Operations Manager to lead our care homes and facilities across Norfolk and Suffolk. In this pivotal role you’ll drive continuous improvement and uphold our commitment to outstanding customer service. If you have a knack for critical and strategic thinking, an eye for detail, and the ability to inspire and develop high-performing teams, we want to hear from you!

Benefits:

• Salary:Earn between £71,500 – £75,900 annually, including a 10% yearly bonus and a £5,500 car allowance.
• Annual leave25 days plus Bank Holidays.
• 2 weeks paid sick leave per annum and access to private medical after the successful completion of a 6 month probationary period.
• Standard company pension scheme.
• Mobile phone and laptop provided.

Key Responsibilities:

• Lead and manage operations across the region, ensuring alignment with organisational goals.
• Analyse complex problems, conduct root cause analysis, and develop sustainable solutions.
• Drive operational efficiency and cost-effectiveness by identifying areas for improvement and implementing best practices.
• Develop and maintain strong relationships with stakeholders, fostering a culture of collaboration and inclusivity across teams.

Desirable Skills and Behavioural Indicators:

1. Strategic Thinking

• Anticipate potential challenges, develop long-term plans, and adapt strategies based on data and evidence.
• Apply a data-driven approach to make informed decisions that support organisational objectives.

2. Critical Thinking and Problem-Solving

• Engage in structured problem-solving, breaking down complex issues and objectively evaluating alternatives.
• Use data to inform decision-making, balancing short-term needs with long-term impacts and evaluating risks accordingly.
• Ask probing questions, be inquisitive, challenge assumptions, and consider diverse perspectives to arrive at well-rounded solutions.
• Dig deeper to understand the matter and to ensure that information provided is accurate and valid.

3. Leadership and People Management

• Empower, motivate, and hold teams accountable for achieving performance goals and standards.
• Provide clear direction, constructive feedback, and professional development opportunities.
• Challenge non-compliance and be focused on outcomes – outstanding care, full and exceeding compliance with regulatory and contractual requirements.
• Promote an inclusive environment where team members are encouraged to contribute ideas and collaborate.

4. Customer Focus

• Prioritise customer needs, ensuring that operational decisions enhance customer satisfaction and service quality.
• Continuously seek and implement feedback to refine processes and deliver a superior customer experience.

5. Adaptability and Resilience

• Stay calm and resourceful under pressure, quickly responding to unexpected issues with innovative solutions.
• Proactively identify and address potential risks, showing resilience and flexibility in a dynamic environment.
• Ability to prioritise issues independently with a focus on outcomes.

6. Ethical Judgment and Accountability

• Demonstrate integrity in decision-making, ensuring alignment with organisational values and ethical standards.
• Hold self and team accountable for results, consistently striving for excellence and transparency in operations.

7. Communication and Interpersonal Skills

• Communicate complex information concisely, fostering alignment on goals and strategies with stakeholders.
• Listen actively to team and customer feedback, resolve conflicts effectively and promote a respectful workplace.

8. Results Orientation and Continuous Improvement

• Remain focused on achieving set goals and KPIs, continuously seek efficiencies and improvement opportunities.
• Review past decisions to learn from successes and challenges, applying insights for future enhancements.

Ready to make a difference? Join us and be a part of a team that values innovation, excellence, and teamwork. Apply today and take the next step in your career!