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- Tasks: Support clients with bespoke travel arrangements and ensure top-notch customer service.
- Company: Join a fast-growing company that creates unforgettable worldwide holidays.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and health benefits.
- Why this job: Be part of a friendly team and make travel dreams come true for clients.
- Qualifications: 2 years in travel or high-level administration, with strong communication skills.
- Other info: Flexible hours and a supportive environment for career growth.
The predicted salary is between 26000 - 27000 £ per year.
Location: Office based in Norwich, Norfolk
Salary: £26,000 - £27,000 pro rata (reviewed after 6 month probation period)
Hours: Full time or part time working, with flexible hours
About The Role:
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays. As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
Benefits:
- Company bonus scheme
- Company pension scheme
- Pay care health benefits
- Free on-site parking
- A friendly, supportive, and professional team environment
Key responsibilities:
- Delivering consistently high levels of customer service and building long term client relationships
- Preparing and issuing travel documentation
- Managing holiday arrangements including flights, transfers, accommodation, and activities
- Handling client enquiries via phone, email, and social media
- Capturing, maintaining, and updating client information accurately
- Monitoring, collecting, and processing payments
- Liaising with suppliers and internal departments to resolve queries
- Ensuring company values and service standards are upheld at all times
Requirements:
- 2 years experience working within the travel industry, or administration experience at a high level.
- Excellent written and verbal communication skills
- Strong organisational and time-management ability
- High attention to detail and strong numeracy skills
- Confidence managing multiple tasks and priorities
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
- A proactive, positive, and professional approach
- The ability to handle complex queries with resilience and good judgement
- A genuine interest in travel and customer experience
Travel Administrator in Norwich employer: COTTRELL MOORE LIMITED
Contact Detail:
COTTRELL MOORE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Administrator in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Travel Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just another candidate, but someone who genuinely cares about delivering high-quality customer service and has a passion for travel.
✨Tip Number 3
Practice your communication skills! As a Travel Administrator, you'll be handling client enquiries across various platforms. Role-play with a friend or family member to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our friendly and supportive team.
We think you need these skills to ace Travel Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Administrator role. Highlight your experience in the travel industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for travel and customer service. Let us know why you're excited about this opportunity and how you can contribute to our friendly, professional environment.
Show Off Your Attention to Detail: As a Travel Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do for our clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at COTTRELL MOORE LIMITED
✨Know Your Travel Stuff
Brush up on your travel industry knowledge before the interview. Be ready to discuss recent trends, popular destinations, and any personal travel experiences that showcase your passion for the field. This will show your genuine interest in the role and help you connect with the interviewer.
✨Showcase Your Organisational Skills
As a Travel Administrator, being detail-oriented is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your organisational prowess.
✨Practice Customer Service Scenarios
Expect questions about handling client enquiries and resolving issues. Think of specific situations where you provided excellent customer service, especially in challenging circumstances. This will demonstrate your ability to maintain high service standards and build long-term client relationships.
✨Familiarise Yourself with Tech Tools
Since proficiency in Microsoft Office and CRM systems is essential, make sure you're comfortable discussing your experience with these tools. If possible, practice using them beforehand so you can confidently talk about how you've used technology to streamline processes in your previous roles.