At a Glance
- Tasks: Support clients with travel arrangements and ensure top-notch customer service.
- Company: Fast-growing company specialising in bespoke worldwide holidays.
- Benefits: Company bonus, pension scheme, health benefits, and free parking.
- Other info: Flexible hours and opportunities for professional growth.
- Why this job: Join a friendly team and help create unforgettable travel experiences.
- Qualifications: 2 years in travel or high-level administration; strong communication skills.
The predicted salary is between 26000 - 27000 £ per year.
Location: Office based in Norwich, Norfolk
Salary: £26,000 - £27,000 pro rata (reviewed after 6 month probation period)
Hours: Full time or part time working, with flexible hours
About The Role:
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays. As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
Benefits:
- Company bonus scheme
- Company pension scheme
- Pay care health benefits
- Free on-site parking
- A friendly, supportive, and professional team environment
Key responsibilities:
- Delivering consistently high levels of customer service and building long term client relationships
- Preparing and issuing travel documentation
- Managing holiday arrangements including flights, transfers, accommodation, and activities
- Handling client enquiries via phone, email, and social media
- Capturing, maintaining, and updating client information accurately
- Monitoring, collecting, and processing payments
- Liaising with suppliers and internal departments to resolve queries
- Ensuring company values and service standards are upheld at all times
Requirements:
- 2 years experience working within the travel industry, or administration experience at a high level.
- Excellent written and verbal communication skills
- Strong organisational and time-management ability
- High attention to detail and strong numeracy skills
- Confidence managing multiple tasks and priorities
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
- A proactive, positive, and professional approach
- The ability to handle complex queries with resilience and good judgement
- A genuine interest in travel and customer experience
Travel Administrator in Norfolk employer: COTTRELL MOORE LIMITED
Join a dynamic and supportive team in Norwich as a Travel Administrator, where your passion for travel and customer service will thrive. With flexible working hours, a competitive salary, and a range of benefits including a company bonus scheme and health care options, this role offers not just a job but a pathway to personal and professional growth in the travel industry. Experience a friendly work culture that values your contributions and fosters long-term relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Administrator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Travel Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just another candidate; demonstrate your genuine interest in their bespoke holiday offerings and how you can contribute to their customer-focused approach.
✨Tip Number 3
Practice your communication skills! As a Travel Administrator, you'll need to handle client enquiries with ease. Role-play common scenarios with a friend to boost your confidence and ensure you can showcase your excellent verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our friendly team. Plus, it shows us you’re genuinely interested in being part of our journey.
We think you need these skills to ace Travel Administrator in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Travel Administrator role. Highlight your experience in the travel industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for travel and customer service. Tell us why you're excited about this opportunity and how you can contribute to our mission of delivering high-quality holidays.
Show Off Your Attention to Detail:As a Travel Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows us you're keen on joining our friendly team!
How to prepare for a job interview at COTTRELL MOORE LIMITED
✨Know Your Travel Stuff
Brush up on your travel industry knowledge before the interview. Be ready to discuss recent trends, popular destinations, and any personal travel experiences that showcase your passion for the industry. This will show your genuine interest in the role and help you connect with the interviewer.
✨Showcase Your Organisational Skills
As a Travel Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed several priorities at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice articulating your thoughts clearly. Whether it's discussing your previous roles or answering questions, ensure you convey your ideas confidently. Consider doing mock interviews with friends or family to refine your delivery.
✨Demonstrate Customer Focus
Prepare to share specific examples of how you've provided exceptional customer service in the past. Think about challenging situations you've faced and how you resolved them while keeping the client's needs at the forefront. This will illustrate your ability to build long-term client relationships.
