At a Glance
- Tasks: Be the friendly face of our office, welcoming clients and managing daily operations.
- Company: Join a supportive team in a professional environment focused on client service.
- Benefits: Enjoy competitive pay, holiday perks, and a chance to grow your career.
- Other info: Flexible part-time hours with opportunities for travel between sites.
- Why this job: Make a positive impact as the first point of contact for visitors and clients.
- Qualifications: Experience in reception or office support with strong customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
The purpose of the role is to provide a professional and welcoming front‑of‑house service as the first point of contact for our offices, while supporting the efficient day‑to‑day running of operations. Working closely with the local Office Administrator (and across all our sites as required), the Reception Office Assistant will ensure a positive experience for colleagues, clients and visitors and contribute to the smooth delivery of reception and administrative support.
Key Responsibilities:
- Answering, screening, and directing incoming telephone calls in a professional and timely manner, ensuring enquiries are handled appropriately and accurate messages are taken and passed on promptly.
- Acting as the first point of contact for all clients and visitors, providing a warm, courteous, and professional welcome, and ensuring a consistently positive front‑of‑house experience.
- Preparing and serving refreshments for visitors and meetings, ensuring all kitchen areas are well‑stocked and presented to a high standard.
- Maintaining clean, tidy, and safe communal areas, including reception, meeting rooms, and kitchen spaces, in line with company standards and health and safety requirements.
- Managing all incoming and outgoing post, including sorting, distributing, and arranging courier services where necessary.
- Processing card payments accurately and securely, ensuring all transactions are recorded in line with company procedures.
- Monitoring office supply levels and proactively ordering stationery, consumables, and refreshments to ensure the office is fully equipped.
- Managing petty cash, including accurate record‑keeping, reconciliation, and supporting wider banking processes as required.
- Coordinating and maintaining accurate client records, ensuring all information is up to date and handled confidentially.
- Maintaining banking spreadsheets, tracking transactions, and issuing receipted invoices in a timely and accurate manner.
- Receiving and handling deliveries, as well as coordinating access and supporting those persons attending site.
- Filing, organising, and maintaining both physical and manual records to ensure accessibility and compliance with internal processes.
- Providing administrative support to the Office Administrator, including covering responsibilities during periods of absence and assisting with ongoing tasks and projects.
- Supporting colleagues across the wider business with ad hoc administrative and operational tasks as required, demonstrating flexibility and a team‑oriented approach.
Other requirements:
- Willingness to travel between sites when occasionally required.
Values and Culture:
- Consistently uphold the Company’s values, ethical standards, and professional responsibilities.
- Demonstrate a positive and proactive approach to teamwork and client service.
- Lead by example in day‑to‑day work, showing integrity, accountability, and professionalism.
What we offer:
We offer a range of benefits alongside a competitive salary and holiday package which will be discussed with you at your interview.
Job type: Part‑time (25‑30 hours, Monday‑Friday), Permanent
Work location: Rugby, office‑based
Annual discretionary bonus
22 + 8 days annual leave (Inc. bank holidays)
Reception Office Assistant – Rugby employer: Cottons Group
Join our dynamic team in Rugby as a Reception Office Assistant, where you will be the welcoming face of our organisation, ensuring a positive experience for all visitors and colleagues. We pride ourselves on fostering a collaborative work culture that values integrity and professionalism, offering competitive benefits, including a generous holiday package and opportunities for personal growth. With a focus on teamwork and client service, this role provides a meaningful opportunity to contribute to our operations while enjoying a supportive and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Office Assistant – Rugby
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your front-of-house skills! Role-play answering calls or greeting visitors with a friend. This will boost your confidence and help you nail that warm, professional welcome they're looking for.
✨Tip Number 3
Be ready to showcase your organisational skills during the interview. Think of examples where you've managed multiple tasks or maintained records efficiently. This will demonstrate your ability to handle the busy reception environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Reception Office Assistant – Rugby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about creating a welcoming atmosphere.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception or office support roles. We love seeing how your past experiences align with what we’re looking for, so be specific about your skills and achievements that relate to the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Cottons Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
As a Reception Office Assistant, you'll be the first point of contact for clients and visitors. Prepare for the interview by practising how you would handle various customer service scenarios. Think about how to maintain a warm and professional demeanour, even under pressure.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss specific examples from your past where you've successfully managed multiple tasks or maintained a tidy workspace. Highlighting your attention to detail will demonstrate that you can keep the office running smoothly.
✨Be Ready to Discuss Teamwork
Collaboration is key in this position. Prepare to share experiences where you've worked effectively as part of a team. Emphasise your flexibility and willingness to support colleagues, as this will show that you embody the positive working environment they value.
