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For Companies At a Glance
- Tasks: Lead a team and create amazing customer experiences in our vibrant store.
- Company: Join Cotton Traders, a beloved UK clothing retailer with a rich history since 1987.
- Benefits: Enjoy £12.71/hour, 33 days holiday, generous clothing allowance, and employee discounts.
- Why this job: Be part of a passionate team that values positivity and customer satisfaction.
- Qualifications: Looking for enthusiastic individuals with a knack for leadership and customer service.
- Other info: Flexible hours and a supportive culture await you at Cotton Traders!
As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our Bordonteam.
Who are Cotton Traders?
CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.
From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.
What’s in the role and what are looking for?
We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude – we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.
Traditionally, our supervisors are responsible for: –
- Delivering a true and honest customer experience, treating those as you yourself would like to be treated
- Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
- Merchandising the store in line with our brand guidance
- Managing store stockrooms, ensuring effective replenishment and stock control
- Leading, engaging, and managing the performance of the team alongside the Store Manager
Key skills and behaviours that we look for: –
- Passionate about people and customer experiences
- Desire and/or experience of leading people
- Seek positive outcomes
- Open to change and challenge
- Flexibility
- Willing to work towards KPIs
- Competent with computers and willing to engage with technology
What’s on offer?
We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: –
- £12.71 per hour, working 21 hours per week
- 33 days holiday (including bank holidays, pro-rata)
- Very generous clothing allowance
- Employee discounts for you and your family
- Health cash-plan
- Long service award
This is a great opportunity to join one of the UK’s best loved clothing brands – help us spread our passion and enthusiasm for customers.
What happens next?
Many applicants contact us to discuss life at CT and you are most welcome to drop by any of our stores or telephone us to learn more. And when you’re ready to apply, following the site instructions and we very much look forward to hearing from you.
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Retail Supervisor employer: Cotton Traders Limited
Contact Detail:
Cotton Traders Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Cotton Traders' values and culture. Understanding what makes them tick will help you align your attitude and approach during any conversations or interviews, showing that you're a great fit for their team.
✨Tip Number 2
Visit a Cotton Traders store before applying. Engage with the staff and observe how they interact with customers. This will give you insights into their customer service approach and help you discuss relevant experiences in your application.
✨Tip Number 3
Prepare to demonstrate your leadership skills. Think of specific examples where you've successfully led a team or managed a project, as this role requires you to deputise for the Store Manager and manage performance.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. Cotton Traders values individuals who are open to change, so come prepared with examples of how you've successfully navigated challenges or changes in previous roles.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Cotton Traders' values and culture. Visit their website to get a feel for what they stand for and how they treat their employees and customers.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or experiences that demonstrate your ability to manage a team and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the role. Mention specific skills that align with the job description, such as your ability to lead a team and your flexibility in adapting to change.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cotton Traders Limited
✨Show Your Passion for Customer Service
Cotton Traders values a positive attitude and a genuine passion for customer experiences. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Temporary Retail Supervisor, you'll be leading a team. Highlight any past experiences where you've successfully managed or motivated a group, even if it was in a non-retail setting.
✨Familiarise Yourself with the Brand
Research Cotton Traders' history, values, and product offerings. Showing that you understand their brand and culture will demonstrate your commitment and enthusiasm for the role.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, such as dealing with difficult customers or managing stock levels. Think through your responses in advance to showcase your problem-solving skills.
