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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and manage store operations.
- Company: Join Cotton Traders, a trusted clothing retailer with 80 stores across the UK.
- Benefits: Enjoy £12.71/hour, 33 days holiday, generous clothing allowance, and employee discounts.
- Why this job: Be part of a passionate team in a supportive culture at a beloved brand.
- Qualifications: Looking for enthusiastic individuals with a positive attitude and a desire to lead.
- Other info: Flexible hours and opportunities for growth in a thriving retail environment.
As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our new Wokingham team.
Who are Cotton Traders?
CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.
From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.
What’s in the role and what are looking for?
We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude – we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.
Traditionally, our supervisors are responsible for: –
- Delivering a true and honest customer experience, treating those as you yourself would like to be treated
- Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
- Merchandising the store in line with our brand guidance
- Managing store stockrooms, ensuring effective replenishment and stock control
- Leading, engaging, and managing the performance of the team alongside the Store Manager
Key skills and behaviours that we look for: –
- Passionate about people and customer experiences
- Desire and/or experience of leading people
- Seek positive outcomes
- Open to change and challenge
- Flexibility
- Willing to work towards KPIs
- Competent with computers and willing to engage with technology
What’s on offer?
We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: –
- £12.71 per hour, working 22 hours per week
- 33 days holiday (including bank holidays, pro-rata)
- Very generous clothing allowance
- Employee discounts for you and your family
- Health cash-plan
- Long service award
This is a great opportunity to join one of the UK’s best loved clothing brands – help us spread our passion and enthusiasm for customers.
What happens next?
Many applicants contact us to discuss life at CT and you are most welcome to drop by any of our stores or telephone us to learn more. And when you’re ready to apply, following the site instructions and we very much look forward to hearing from you.
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Retail Supervisor employer: Cotton Traders Limited
Contact Detail:
Cotton Traders Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Cotton Traders' values and culture. Understanding what makes them tick will help you align your approach during interviews and discussions, showing that you're a great fit for their team.
✨Tip Number 2
Engage with current employees or visit a store to get a feel for the environment. This will not only give you insights into the day-to-day operations but also provide you with talking points that demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership experiences. Since the role involves managing a team, think of specific examples where you've successfully led others, resolved conflicts, or improved team performance.
✨Tip Number 4
Showcase your customer service skills. Be ready to share stories that highlight your ability to create positive customer experiences, as this is a key aspect of the Retail Supervisor role at Cotton Traders.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Cotton Traders' values and culture. Visit their website to get a feel for what they stand for and how they treat their employees and customers.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or experiences that demonstrate your ability to manage a team and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention specific skills that align with the job description, such as your ability to lead a team and your flexibility in adapting to change.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cotton Traders Limited
✨Show Your Passion for Customer Service
As a Retail Supervisor, your attitude towards customer service is crucial. Be prepared to share examples of how you've gone above and beyond to create a positive experience for customers in your previous roles.
✨Demonstrate Leadership Skills
Since you'll be deputising for the Store Manager, it's important to showcase your leadership abilities. Discuss any experiences where you've successfully led a team or managed a project, highlighting your ability to motivate and engage others.
✨Familiarise Yourself with the Brand
Cotton Traders has a rich history and a strong brand identity. Take some time to research the company, its values, and its product offerings. This will not only help you answer questions but also show your genuine interest in the role.
✨Prepare for Situational Questions
Expect to face situational questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to deal with challenges in retail, such as managing stock levels or handling difficult customers, and be ready to discuss how you approached them.
