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- Tasks: Lead a team, deliver excellent customer service, and manage store operations.
- Company: Join Cotton Traders, a trusted clothing retailer with 80 stores across the UK.
- Benefits: Enjoy £12.71 per hour, 33 days holiday, generous clothing allowance, and employee discounts.
- Why this job: Be part of a passionate team in a well-loved brand with growth opportunities.
- Qualifications: A positive attitude, leadership skills, and a willingness to engage with technology.
- Other info: Flexible working hours and a supportive culture await you at CT.
As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our Bordonteam.
Who are Cotton Traders?
CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.
From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.
What’s in the role and what are looking for?
We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude – we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.
Traditionally, our supervisors are responsible for: –
- Delivering a true and honest customer experience, treating those as you yourself would like to be treated
- Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
- Merchandising the store in line with our brand guidance
- Managing store stockrooms, ensuring effective replenishment and stock control
- Leading, engaging, and managing the performance of the team alongside the Store Manager
Key skills and behaviours that we look for: –
- Passionate about people and customer experiences
- Desire and/or experience of leading people
- Seek positive outcomes
- Open to change and challenge
- Flexibility
- Willing to work towards KPIs
- Competent with computers and willing to engage with technology
What’s on offer?
We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: –
- £12.71 per hour, working 21 hours per week
- 33 days holiday (including bank holidays, pro-rata)
- Very generous clothing allowance
- Employee discounts for you and your family
- Health cash-plan
- Long service award
This is a great opportunity to join one of the UK’s best loved clothing brands – help us spread our passion and enthusiasm for customers.
What happens next?
Many applicants contact us to discuss life at CT and you are most welcome to drop by any of our stores or telephone us to learn more. And when you’re ready to apply, following the site instructions and we very much look forward to hearing from you.
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Retail Supervisor employer: Cotton Traders Limited
Contact Detail:
Cotton Traders Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Cotton Traders' values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showing that you're a great fit for our team.
✨Tip Number 2
Engage with our brand on social media and in-store. This not only shows your enthusiasm for the role but also gives you insights into customer interactions and current promotions, which can be useful in conversations with us.
✨Tip Number 3
Prepare to discuss your leadership experiences. As a Retail Supervisor, you'll need to demonstrate how you've successfully led teams or managed customer experiences in the past, so think of specific examples to share.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability. In retail, things can change quickly, so having examples of how you've successfully navigated challenges or changes in previous roles will set you apart.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Cotton Traders' values and culture. Visit their website to get a feel for what they stand for and how they treat their employees and customers.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work towards KPIs and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experiences and your enthusiasm for the role. Mention specific examples of how you've positively impacted customer interactions in previous positions.
Highlight Key Skills: In your application, be sure to mention key skills that align with the job description, such as flexibility, openness to change, and competence with technology. Use specific examples to demonstrate these skills in action.
How to prepare for a job interview at Cotton Traders Limited
✨Show Your Passion for Customer Service
As a Retail Supervisor, your attitude towards customer service is crucial. Be prepared to share examples of how you've gone above and beyond to create positive experiences for customers in your previous roles.
✨Demonstrate Leadership Skills
Since you'll be deputising for the Store Manager, it's important to showcase your leadership abilities. Discuss any experience you have in managing teams, resolving conflicts, or motivating colleagues to achieve their best.
✨Familiarise Yourself with the Brand
Cotton Traders has a rich history and strong brand values. Take some time to research the company, its founders, and its mission. This will help you align your answers with their culture and demonstrate your genuine interest in the role.
✨Be Open to Change and Challenges
The retail environment can be dynamic and fast-paced. Prepare to discuss how you've adapted to changes in previous jobs and how you approach challenges. Highlight your flexibility and willingness to learn new skills, especially with technology.
