Retail Supervisor

Retail Supervisor

Wolverhampton Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team, deliver excellent customer service, and manage store operations.
  • Company: Join Cotton Traders, a trusted clothing retailer with 80 stores across the UK.
  • Benefits: Enjoy £12.71/hour, 33 days holiday, generous clothing allowance, and employee discounts.
  • Why this job: Be part of a passionate team in a supportive culture at a beloved brand.
  • Qualifications: Looking for enthusiastic individuals with a passion for people and customer experiences.
  • Other info: Flexible hours and opportunities for growth within a thriving company.

As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join ourWolverhamptonteam.

Who are Cotton Traders?

CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.

From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.

What’s in the role and what are looking for?

We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude – we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.

Traditionally, our supervisors are responsible for: –

  • Delivering a true and honest customer experience, treating those as you yourself would like to be treated
  • Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
  • Merchandising the store in line with our brand guidance
  • Managing store stockrooms, ensuring effective replenishment and stock control
  • Leading, engaging, and managing the performance of the team alongside the Store Manager

Key skills and behaviours that we look for: –

  • Passionate about people and customer experiences
  • Desire and/or experience of leading people
  • Seek positive outcomes
  • Open to change and challenge
  • Flexibility
  • Willing to work towards KPIs
  • Competent with computers and willing to engage with technology

What’s on offer?

We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: –

  • £12.71 per hour, working 20.5 hours per week
  • 33 days holiday (including bank holidays, pro-rata)
  • Very generous clothing allowance
  • Employee discounts for you and your family
  • Health cash-plan
  • Long service award

This is a great opportunity to join one of the UK’s best loved clothing brands – help us spread our passion and enthusiasm for customers.

What happens next?

Many applicants contact us to discuss life at CT and you are most welcome to drop by any of our stores or telephone us to learn more. And when you’re ready to apply, following the site instructions and we very much look forward to hearing from you.

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Retail Supervisor employer: Cotton Traders Limited

Cotton Traders is an exceptional employer, offering a vibrant work culture that prioritises positivity and teamwork in our Wolverhampton store. With a strong commitment to employee growth, we provide generous benefits including a competitive hourly wage, extensive holiday allowance, and a clothing allowance, all while fostering an environment where your contributions are valued and recognised. Join us in our mission to deliver outstanding customer experiences as we continue to expand our beloved brand across the UK.
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Contact Detail:

Cotton Traders Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Supervisor

✨Tip Number 1

Familiarise yourself with Cotton Traders' values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showing that you're a great fit for our team.

✨Tip Number 2

Visit one of our stores before applying. Engaging with our staff and observing the customer experience can provide you with valuable insights to discuss during your application process.

✨Tip Number 3

Highlight your leadership skills in any conversations you have. As a Retail Supervisor, you'll be leading a team, so sharing examples of how you've successfully managed or motivated others will make you stand out.

✨Tip Number 4

Be prepared to discuss how you handle change and challenges. Our environment is dynamic, and demonstrating your flexibility and problem-solving skills will show that you're ready for the role.

We think you need these skills to ace Retail Supervisor

Customer Service Skills
Leadership Skills
Team Management
Merchandising Skills
Stock Management
Communication Skills
Flexibility
Problem-Solving Skills
Positive Attitude
Adaptability to Change
Computer Literacy
KPI Management
Engagement Skills
Time Management

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand Cotton Traders' values and culture. Visit their website to get a feel for what they stand for and how they treat their employees and customers.

Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work towards KPIs and manage a team.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experiences and your enthusiasm for the role. Mention specific examples of how you've positively impacted customer interactions in previous positions.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Cotton Traders Limited

✨Show Your Passion for Customer Service

As a Retail Supervisor, your attitude towards customer service is crucial. Be prepared to share examples of how you've gone above and beyond to create a positive experience for customers in previous roles.

✨Demonstrate Leadership Skills

Since you'll be deputising for the Store Manager, it's important to showcase your leadership abilities. Discuss any experiences where you've led a team or managed a project, highlighting how you motivated others and achieved results.

✨Familiarise Yourself with the Brand

Cotton Traders has a rich history and strong brand values. Take some time to research the company and its culture. Being able to discuss their values and how they resonate with you will show your genuine interest in the role.

✨Prepare for Situational Questions

Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to deal with challenges in retail, such as managing stock levels or handling difficult customers, and be ready to explain your approach.

Retail Supervisor
Cotton Traders Limited
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