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- Tasks: Handle inbound customer calls, assisting with orders and inquiries.
- Company: Join Cotton Traders, a company that values teamwork and customer service.
- Benefits: Enjoy flexible working hours, 20 days holiday, and exclusive discounts.
- Why this job: Be part of a supportive culture with extensive training and growth opportunities.
- Qualifications: Fluency in English and basic keyboard skills required; customer service experience is a plus.
- Other info: Training starts on 12th August 2025; apply before 27th July 2025.
£12.21 per hour – potential to earn more on our pay performance scheme
We are looking for motivated and engaging Contact Centre Advisors to join our expanding Contact Centre team. Are you passionate about great customer service and looking for a role that provides great work-life balance?
It is our people that make Cotton Traders – we work together trust and value our colleagues and learn from one another, while always putting our loyal customers first!
We have 2 contracts available for these roles, based at our Contact Centre offices in Altrincham starting on Tuesday 27 th January 2026. Please find contract details below:
- 28.75 hours per week
- 5 x 6 hour shifts per week
- 37.5 hours per week
- 5 x 7.5 hour shifts per week
Your contracted hours will be flexible, either Monday to Saturday or Sunday to Friday, and your shifts will be allocated across the following hours:
- Monday to Friday – 08:00 to 18:30
- Saturday – 08:00 to 18:00
- Sunday – 10:00 to 18:00
These roles are office based in our Contact Centre in Altrincham.
What’s in the role and what are we looking for?
You will receive inbound calls directly from our customers looking to place orders or ask questions about our products. We are looking for individuals who are great listeners, confident and motivated with a positive attitude.
Fluency in spoken and written English is a must, as are basic keyboards skills. Experience in a customer service or administrative role is beneficial, but not essential.
As we are so passionate about our products, service and heritage, we ensure our training covers every part of our journey and the customers. Therefore, you will spend the first couple of weeks training at our Contact Centre offices in Altrincham, you will train with other new starters, get to meet your colleagues and our Contact Centre management team.
We offer extensive training for these roles which will run from Tuesday 27 th January to Friday 30 th January 2026, between the hours of 10:00am to 4:00pm.
What’s on offer?
We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re part of the team, you’ll be rewarded with, alongside other things:-
- 20 days holiday, plus bank holidays, which increases with length of service
- Discounted high street shopping vouchers, restaurants and cinema’s.
- Your CT rewards & recognition programme
- Full role-relevant training with progression plans
- Employee Assistant Programme
- Health cash plan
- Long service awards
If this sounds like the role for you, we’d love to hear from you. Apply now!
Please note: we may close the vacancy early depending on the applications received and so it\’s worth applying as soon as possible.
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Inbound Contact Centre Advisors employer: Cotton Traders Limited
Contact Detail:
Cotton Traders Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Advisors
✨Tip Number 1
Familiarise yourself with Cotton Traders' values and culture by exploring their website. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills and customer service techniques. Since the role involves handling inbound calls, being able to demonstrate your ability to listen actively and respond appropriately will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions that may come up during the interview. Think about how you would handle various customer service situations, as this will showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Network with current or former employees of Cotton Traders on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Contact Centre Advisor role, which can help you tailor your approach.
We think you need these skills to ace Inbound Contact Centre Advisors
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Cotton Traders is looking for in an Inbound Contact Centre Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your listening skills, confidence, and positive attitude, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join Cotton Traders. Mention why you admire their values and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that your contact details are correct and that your documents are formatted neatly.
How to prepare for a job interview at Cotton Traders Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, even if they were not in a contact centre.
✨Demonstrate Active Listening Skills
Since the role involves taking inbound calls, it's crucial to showcase your listening skills. During the interview, practice summarising what the interviewer says to show that you understand and value their input.
✨Be Prepared for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking of scenarios where you resolved issues or dealt with difficult customers, highlighting your problem-solving abilities.
✨Familiarise Yourself with the Company Values
Before the interview, take some time to research Cotton Traders and their values. Being able to discuss how your personal values align with theirs will demonstrate your commitment to being a part of their team.
