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For Companies At a Glance
- Tasks: Lead retail teams to enhance customer experiences and drive store performance.
- Company: Join Cotton On, a global fashion brand with a positive impact.
- Benefits: Enjoy flexible working, 50% off products, wellness support, and career growth opportunities.
- Why this job: Be a people-first leader in a vibrant, fast-paced retail environment.
- Qualifications: Experience in retail leadership and a passion for customer-centric strategies.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 ÂŁ per year.
ABOUT US
Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives. We’re playfully rebellious and always optimistic. Join our world and let’s do good things together.
ABOUT THE ROLE
We are seeking an experienced and inspiring retail leader to join us as Head of Retail. In this role, you will be the voice of our stores—championing the retail team, elevating the customer experience, and ensuring our Brand DNA comes to life in every interaction. You will lead your team to drive performance through exceptional in-store execution, customer-obsessed behaviours, and strong commercial focus. You will partner closely with VM, Merchandise and cross-functional teams to deliver consistent, country-relevant store experiences, while coaching leaders to make data‑led decisions, optimize wage spend, and uphold risk and compliance standards. You’ll foster a connected, motivated team culture built on storytelling, collaboration and shared success. If you are a people‑first leader who thrives in fast‑paced retail environments, loves developing others, and is passionate about delivering outstanding customer experiences, we would love to meet you.
SKILLS AND EXPERIENCE
- Demonstrated experience in a similar Head of Retail or senior retail leadership role, preferably within Retail or Fashion.
- Relevant degree / qualification i.e. Business Management.
- Strong understanding of customer experience, Brand DNA and product‑led retailing.
- Demonstrated ability to drive commercial results, including wage management and cost‑of‑doing‑business accountability.
- Experience coaching, developing and inspiring high‑performing teams.
- Ability to analyse retail performance data and respond with actionable insights.
- Strong problem‑solving skills with a customer‑obsessed, solutions‑focused mindset.
- Experience partnering with cross‑functional teams such as VM and Merchandise.
- Strong communication and stakeholder‑influencing skills across all levels.
- Proven capability to lead consistent store standards, compliance and risk management.
- Ability to foster a connected, inclusive and motivated team culture.
- Commitment to safety, wellbeing and developing succession within the retail team.
BENEFITS
- Competitive salary
- Flexible working options & people-first leave initiatives
- 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
- 24/7 Wellness support – mental health, relationships, family + more
- Local & Global career growth
- Discounts for you & your family – medical, travel, financial + more
- Performance & Peak incentives to reward + recognise our team
- Returnity - Paid program for new parents heading back to work
- Recognition, team connection moments & more!
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life‑changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women’s, men’s, kids, body, accessories and stationery. We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.
Head of Retail Asia employer: COTTON ON SINGAPORE PTE. LTD.
Contact Detail:
COTTON ON SINGAPORE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Asia
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Cotton On or similar brands. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Show off your passion for retail! When you get the chance to meet with hiring managers or during interviews, share your experiences that highlight your love for customer service and team leadership. Let them see how your values align with Cotton On's mission to inspire and celebrate self-expression.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve driven performance or improved customer experience. Cotton On is looking for someone who can lead with data-driven insights, so be ready to discuss how you've used analytics to make impactful decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cotton On family. Let’s do good things together!
We think you need these skills to ace Head of Retail Asia
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and customer experience shine through. We want to see how you connect with our brand's values and how you can inspire others in the team.
Tailor Your Experience: Make sure to highlight your relevant experience in retail leadership. We’re looking for someone who can drive performance and elevate customer experiences, so share specific examples of how you've done this in the past.
Be Data-Driven: Since we value data-led decision-making, include any experience you have with analysing retail performance data. Show us how you've used insights to improve store operations or customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at COTTON ON SINGAPORE PTE. LTD.
✨Know Your Brand DNA
Before the interview, dive deep into Cotton On's values and mission. Understand how their Brand DNA translates into customer experiences. Be ready to discuss how you can embody and promote these values in your leadership style.
✨Showcase Your Retail Leadership Experience
Prepare specific examples from your past roles that highlight your experience in retail leadership. Focus on times when you drove performance, improved customer experiences, or developed high-performing teams. This will demonstrate your capability to lead effectively.
✨Data-Driven Decision Making
Brush up on your ability to analyse retail performance data. Be prepared to discuss how you've used data to make informed decisions in previous roles. Highlight any successful strategies you've implemented based on insights gained from data analysis.
✨Foster Team Culture
Think about ways you've built a motivated and inclusive team culture in the past. Be ready to share stories that illustrate your coaching and development skills, as well as how you’ve encouraged collaboration and storytelling within your teams.
