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- Tasks: Provide 1st/2nd line IT support and improve systems for a thriving dairy business.
- Company: Join Cotteswold Dairy, a respected family-run dairy with a sustainable focus.
- Benefits: Competitive salary, 22 days holiday, staff discounts, and health support.
- Why this job: Make a real impact in a supportive team while enhancing your IT skills.
- Qualifications: Level 4 ICT qualification or 2+ years experience; VBA and SQL skills essential.
- Other info: Opportunities for growth and travel to various depots included.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Technician (1st/2nd Line) – Head Office, Tewkesbury
Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required
About the Role
We’re looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. You’ll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works. You’ll collaborate closely with our IT Manager, external partners, and operational teams, occasionally travelling to sites to set up equipment, coach users, and keep systems running smoothly.
Key Responsibilities
- Provide responsive 1st & 2nd line support for colleagues across desktops/laptops, printers, mobile phones and associated infrastructure; diagnose and resolve faults and escalate where needed.
- Monitor and maintain the network and critical hardware; implement advised fixes in conjunction with off-site support partners.
- Administer and improve our IT helpdesk, ensuring clear communication and timely updates to users and stakeholders.
- Support Microsoft 365 environments (Teams, SharePoint, OneDrive) and advanced Excel workflows; contribute to user enablement and best practice adoption.
- Use Visual Basic (VBA) and SQL to automate tasks and integrate data for accurate management reporting.
- Maintain the IT asset register and support lifecycle management for hardware, mobile phones, photocopiers and telephony systems.
- Contribute to IT policies, risk strategy and staff training; help prepare periodic reports for leadership and deputise for the IT Manager when required.
- Identify and deliver process improvements that streamline workflows and enhance service quality.
What You’ll Bring
- Level 4 (Level 5 desirable) qualification in ICT/Business/Project Management or 2+ years’ relevant experience with ongoing CPD.
- Strong knowledge across Microsoft 365 (Teams, SharePoint, OneDrive) and high-level Excel skills; confident supporting telephony systems.
- VBA macro programming skills (essential) and exposure to SQL; certifications in SQL, VB, C#, cloud or database services are a plus.
- Excellent organisation, communication and customer service—able to translate technical issues into clear, helpful guidance.
- Full UK driving licence and ability to travel to other depots when needed (mileage reimbursed).
- High standards of integrity, productivity and attention to detail, with a continuous-improvement mindset.
Rewards & Benefits
- Competitive salary with opportunities for growth and progression.
- 22 days’ holiday plus bank holidays, rising with service.
- Cycle to Work scheme.
- Staff discount on products and doorstep delivery.
- Enhanced pension via Salary Exchange.
- Health & wellbeing support through Simply Health after probation.
Working at Cotteswold Dairy
Being at the heart of a responsible and sustainable dairy community. We believe we achieve more together. You’ll join a supportive team where you can make a visible impact—improving systems, enabling colleagues, and helping a proud family business keep delivering first-class service.
About Cotteswold Dairy
Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact.
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IT Technician employer: Cotteswold Dairy
Contact Detail:
Cotteswold Dairy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Microsoft 365, VBA, and SQL. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a network problem or guiding a colleague through using Teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with Microsoft 365, VBA, and SQL, as these are key skills we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any relevant projects or experiences that showcase your problem-solving skills.
Show Off Your Communication Skills: Since you'll be translating technical issues into clear guidance, it's important to demonstrate your communication skills in your application. Use straightforward language and avoid jargon to show us you can connect with users effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cotteswold Dairy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VBA, and SQL. Be ready to discuss how you've used these tools in past roles, as well as any specific projects where you’ve implemented improvements or solved problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, be prepared to share examples of how you've provided excellent support in the past. Think about times when you translated technical jargon into easy-to-understand language for users.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you approach troubleshooting and resolving IT issues. Highlight your proactive nature and any process improvements you've suggested or implemented that enhanced service quality.
✨Be Ready to Talk Travel and Flexibility
Since the job requires travel to regional depots, be clear about your availability and willingness to travel. Mention any previous experiences where you had to adapt quickly to different environments or teams.