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- Tasks: Provide 1st/2nd line IT support and improve systems for a leading dairy company.
- Company: Join Cotteswold Dairy, a family-owned business with a strong community focus.
- Benefits: Competitive salary, 22 days holiday, staff discounts, and health support.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Make a real impact in a supportive team while enhancing your IT skills.
- Qualifications: Level 4 qualification or 2+ years experience in IT support; VBA skills essential.
IT Technician (1st/2nd Line) – Head Office, Tewkesbury
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required
Cotteswold Dairy is one of the UK’s leading independent, family-owned dairies. Joining our Team Cotteswold means being part of a friendly, high-performing team that values quality, reliability and first-class service across every department.
About the Role
We’re looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. You’ll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works. You’ll collaborate closely with our IT Manager, external partners, and operational teams, occasionally travelling to sites to set up equipment, coach users, and keep systems running smoothly.
Key Responsibilities
Provide responsive 1st & 2nd line support for colleagues across desktops/laptops, printers, mobile phones and associated infrastructure; diagnose and resolve faults and escalate where needed.
Monitor and maintain the network and critical hardware; implement advised fixes in conjunction with off-site support partners.
Administer and improve our IT helpdesk, ensuring clear communication and timely updates to users and stakeholders.
Support Microsoft 365 environments (Teams, SharePoint, OneDrive) and advanced Excel workflows; contribute to user enablement and best practice adoption.
Use Visual Basic (VBA) and SQL to automate tasks and integrate data for accurate management reporting.
Maintain the IT asset register and support lifecycle management for hardware, mobile phones, photocopiers and telephony systems.
Contribute to IT policies, risk strategy and staff training; help prepare periodic reports for leadership and deputise for the IT Manager when required.
Identify and deliver process improvements that streamline workflows and enhance service quality.What You’ll Bring
Level 4 (Level 5 desirable) qualification in ICT/Business/Project Management or 2+ years’ relevant experience with ongoing CPD.
Strong knowledge across Microsoft 365 (Teams, SharePoint, OneDrive) and high-level Excel skills; confident supporting telephony systems.
VBA macro programming skills (essential) and exposure to SQL; certifications in SQL, VB, C#, cloud or database services are a plus.
Excellent organisation, communication and customer service—able to translate technical issues into clear, helpful guidance.
Full UK driving licence and ability to travel to other depots when needed (mileage reimbursed).
High standards of integrity, productivity and attention to detail, with a continuous-improvement mindset.Rewards & Benefits
Competitive salary with opportunities for growth and progression.
22 days’ holiday plus bank holidays, rising with service.
Cycle to Work scheme.
Staff discount on products and doorstep delivery.
Enhanced pension via Salary Exchange.
Health & wellbeing support through Simply Health after probation.Working at Cotteswold Dairy
Being at the heart of a responsible and sustainable dairy community.
We believe we achieve more together. You’ll join a supportive team where you can make a visible impact—improving systems, enabling colleagues, and helping a proud family business keep delivering first-class service.
Search & SEO Tags
IT Technician Senior IT Technician IT Support Technician Service Desk Helpdesk 1st Line Support 2nd Line Support Desktop Support Microsoft 365 Office 365 Teams SharePoint OneDrive Windows Printers Laptops Mobile Devices VBA Visual Basic SQL Reporting Asset Register IT Policies Tewkesbury Gloucestershire
About Cotteswold Dairy
Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.
Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.
At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact. We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.
More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet—making us a compelling and meaningful place to build your career
IT Technician employer: Cotteswold Dairy
Contact Detail:
Cotteswold Dairy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Get your networking game on! Reach out to current employees at Cotteswold Dairy or in the IT field. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common IT Technician interview questions and practice your answers. Make sure you can showcase your skills in Microsoft 365 and VBA programming confidently!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss past experiences where you resolved technical issues or improved processes. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cotteswold Dairy team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Keep Your CV Fresh: Before you dive into the application, make sure your CV is up to date. Highlight your relevant experience and skills that match the IT Technician role, especially your knowledge of Microsoft 365 and VBA.
Tailor Your Cover Letter: When writing your cover letter, don’t just repeat your CV. Use it as a chance to showcase your personality and explain why you’re excited about joining Cotteswold Dairy. Mention how your skills can help improve their IT systems.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can diagnose problems and come up with effective solutions, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Cotteswold Dairy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VBA, and SQL before the interview. Be ready to discuss how you've used these tools in past roles, as well as any specific projects where you’ve implemented improvements or solved problems.
✨Showcase Your Customer Service Skills
As an IT Technician, you'll be helping colleagues with their tech issues. Prepare examples of how you've provided excellent customer service in the past, especially when translating technical jargon into easy-to-understand language for non-tech users.
✨Demonstrate Your Problem-Solving Abilities
Think of a few scenarios where you successfully diagnosed and resolved IT issues. Be ready to walk through your thought process during the interview, highlighting your ability to stay calm under pressure and escalate issues when necessary.
✨Be Ready to Discuss Process Improvements
Cotteswold Dairy values continuous improvement, so come prepared with ideas on how you could enhance their IT processes. Think about past experiences where you identified inefficiencies and how you addressed them, as this will show your proactive mindset.