At a Glance
- Tasks: Be the heart of customer support, processing orders and ensuring satisfaction.
- Company: Join a family-owned dairy business with strong values and community focus.
- Benefits: Enjoy competitive salary, 30 days holiday, and a refer-a-friend bonus.
- Other info: Work in a friendly environment with opportunities for professional development.
- Why this job: Make a real difference in a supportive team while growing your career.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
About The Role
- Office Administrator – Shropshire
- Customer-focused office role Family-owned business Full training provided
Location
Shropshire Office
Hours
40.0 hours per week
Shift Times
- 08:30 -17:00
- Saturday Working with a day off in the week
Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with?
Why Join Team Cotteswold?
Be the Heart of Customer Support: You’ll be the go-to person for customer enquiries, ensuring every order is handled with care and professionalism.
Work in a Supportive, Customer Focused Team. Play a valued role within a friendly office environment where teamwork really matters.
Make a Difference in a Values-Driven Company. Be part of a responsible, sustainable dairy business that puts people, customers, and communities first.
- Your Responsibilities
- Accurately process customer orders received via phone, email, and fax.
- Check and confirm all orders are correctly entered onto the system.
- Handle delivery enquiries, resolve issues, and follow up to ensure customer satisfaction.
- Liaise closely with customers, depot teams, and stock control to support smooth deliveries.
- Provide professional frontline service.
- Assist with invoice distribution and support daily and weekly operational deadlines.
- Organise run-outs and support ad-hoc projects as required.
- Contribute positively to a supportive and collaborative working environment.
- Who We’re Looking For
- Previous experience in a customer service or sales office environment.
- An exceptional telephone manner with clear, professional communication skills.
- Highly organised with strong attention to detail and the ability to prioritise tasks.
- Calm, adaptable, and confident working to tight deadlines.
- A positive, ‘can-do’ attitude with a genuine commitment to excellent service.
- Comfortable using IT systems, including Outlook, Word, and Excel (desirable).
- What You’ll Get in Return
- Competitive salary with opportunities for growth and progression.
- 30 days’ holiday.
- Refer-a-friend bonus scheme (up to £500).
- Cycle to Work scheme.
- Discounted dairy products and delivery options.
- Aviva pension scheme (4% employee / 4.5% employer contributions).
- Cashback on health and wellbeing through Simply Health.
- Join Cotteswold Dairy Today
This is more than just a job: it’s an opportunity to be part of something meaningful.
If you’re passionate about customer service and want to work for a company that truly values its people, we’d love to hear from you.
About Us
Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury.
Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.
Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.
At our heart lies a strong ethical and environmental commitment.
We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact.
We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.
More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet—making us a compelling and meaningful place to build your career.
Office Administrator in Shrewsbury employer: Cotteswold Dairy Ltd
Cotteswold Dairy is an exceptional employer, offering a supportive work culture in our state-of-the-art Tewkesbury warehouse. With competitive pay, including overtime rates, and opportunities for personal and professional growth, we prioritise the well-being of our team members while fostering a family-oriented environment that values hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cotteswold Dairy Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cotteswold Dairy Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cotteswold Dairy Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cotteswold Dairy Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cotteswold Dairy Ltd!
How to prepare for a job interview at Cotteswold Dairy Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
