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- Tasks: Provide 1st/2nd line IT support and troubleshoot technical issues.
- Company: Join a leading family-owned dairy with a friendly team culture.
- Benefits: Permanent contract, competitive salary, and opportunities for travel.
- Why this job: Be part of a high-performing team that values quality and reliability.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Dynamic work environment with potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Technician (1st/2nd Line) – Head Office, Tewkesbury. Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required.
Cotteswold Dairy is one of the UK\’s leading independent, family-owned dairies. Joining our Team Cotteswold means being part of a friendly, high-performing team that values quality, reliability and first-class service across every department.
About The Role Were looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. You’ll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works. You’ll collaborate closely with our IT Manager, external partners, and operational teams, occasionally travelling to sites to set up equipment, coach users, and keep systems running smoothly.
Responsibilities
- Provide responsive 1st & 2nd line support for colleagues across desktops/laptops, printers, mobile phones and associated infrastructure; diagnose and resolve faults and escalate where needed.
- Monitor and maintain the network and critical hardware; implement advised fixes in conjunction with off-site support partners.
- Administer and improve our IT helpdesk, ensuring clear communication and timely updates to users and stakeholders.
- Support Microsoft 365 environments (Teams, SharePoint, OneDrive) and advanced Excel workflows; contribute to user enablement and best practice adoption.
- Use Visual Basic (VBA) and SQL to automate tasks and integrate data for accurate management reporting.
- Maintain the IT asset register and support lifecycle management for hardware, mobile phones, photocopiers and telephony systems.
- Contribute to IT policies, risk strategy and staff training; help prepare periodic reports for leadership and deputise for the IT Manager when required.
- Identify and deliver process improvements that streamline workflows and enhance service quality.
What You\’ll Bring
- Level 4 (Level 5 desirable) qualification in ICT/Business/Project Management or 2+ years relevant experience with ongoing CPD.
- Strong knowledge across Microsoft 365 (Teams, SharePoint, OneDrive) and high-level Excel skills; confident supporting telephony systems.
- VBA macro programming skills (essential) and exposure to SQL; certifications in SQL, VB, C#, cloud or database services are a plus.
- Excellent organisation, communication and customer service to translate technical issues into clear, helpful guidance.
- Full UK driving licence and ability to travel to other depots when needed (mileage reimbursed).
- High standards of integrity, productivity and attention to detail, with a continuous-improvement mindset.
Rewards & Benefits
- Competitive salary with opportunities for growth and progression.
- 22 days holiday plus bank holidays, rising with service.
- Cycle to Work scheme.
- Staff discount on products and doorstep delivery.
- Enhanced pension via Salary Exchange.
- Health & wellbeing support through Simply Health after probation.
About Cotteswold Dairy
Since 1938, Cotteswold Dairy has flourished from a modest milk round delivering just 30 gallons a day using a bucket and ladle into one of the UK\’s most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.
Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.
At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact. We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.
More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet, making us a compelling and meaningful place to build your career.
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IT Technician employer: Cotteswold Dairy Ltd
Contact Detail:
Cotteswold Dairy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Technician interview questions and practice your answers. We want you to feel confident and ready to showcase your skills when you get that call.
✨Tip Number 3
Tailor your approach! When applying, make sure to highlight your relevant experience and skills that match the job description. Show Cotteswold Dairy why you're the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cotteswold Dairy family.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the IT Technician role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Cotteswold Dairy and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the role, and make sure everything is easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Cotteswold Dairy Ltd
✨Know Your Tech Inside Out
As an IT Technician, you'll need to demonstrate your technical knowledge. Brush up on common 1st and 2nd line support issues, and be ready to discuss troubleshooting methods. Familiarise yourself with the systems and software used by Cotteswold Dairy to show you're prepared.
✨Showcase Your Problem-Solving Skills
During the interview, expect scenario-based questions that test your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved technical issues. This will highlight your critical thinking and adaptability.
✨Emphasise Teamwork and Communication
Cotteswold Dairy values a friendly, high-performing team. Be ready to discuss how you've collaborated with others in previous roles. Highlight your communication skills, especially when explaining technical concepts to non-technical colleagues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.