At a Glance
- Tasks: Create a warm welcome for guests and manage check-ins with flair.
- Company: Join Cotswold Inns & Hotels, known for unforgettable experiences.
- Benefits: Enjoy discounts on food, tips, and discounted hotel stays.
- Other info: Explore diverse career paths and enjoy continuous growth opportunities.
- Why this job: Be part of a supportive team in a beautiful location.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether it's a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities. With Fuller's values at our core - doing things the right way, being part of the family, celebrating individuality, and always asking what's next? - we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Swan in Bibury, a former Cotswold coaching inn, is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, the hotel also has a welcoming bar and popular brasserie.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller's Family.
- Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff - Bibury in Cirencester employer: Cotswolds Inns & Hotels
At Cotswold Inns & Hotels, we are dedicated to fostering a supportive and collaborative work environment where individuality is celebrated and personal growth is encouraged. Located in the picturesque Bibury, our team enjoys a variety of career paths, generous discounts on food and accommodation, and access to comprehensive benefits that enhance both professional and personal well-being. Join us in delivering exceptional hospitality while being part of a family that values integrity and community connection.
Contact Details:
Cotswolds Inns & Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff - Bibury in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cotswold Inns & Hotels. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and creating that warm, welcoming atmosphere.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at The Swan in Bibury. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Staff - Bibury in Cirencester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application:Make sure to customise your application for the Reception Staff role. Highlight your relevant experience and skills that align with our values of individuality and exceptional service. This shows us you’re genuinely interested in joining our team!
Showcase Your Skills:Don’t forget to mention your strong interpersonal skills and any experience you have with IT systems. We love candidates who can manage check-ins efficiently and handle guest enquiries with professionalism, so make sure to highlight these abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Cotswolds Inns & Hotels
✨Show Your Warmth
As a Reception Staff member, creating a welcoming atmosphere is key. During the interview, let your personality shine through. Smile, maintain eye contact, and express genuine enthusiasm for hospitality. This will demonstrate that you understand the importance of first impressions.
✨Know the Company Values
Familiarise yourself with Cotswold Inns & Hotels' values, such as individuality and community connection. Be prepared to discuss how your own values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their family.
✨Demonstrate Your Problem-Solving Skills
Think of examples from your past experiences where you handled guest enquiries or resolved issues effectively. Share these stories during the interview to showcase your ability to manage challenges with professionalism and attentiveness, which is crucial for a Receptionist role.
✨Practice IT Proficiency
Since you'll be using IT systems to manage reservations, brush up on any relevant software or tools before the interview. If you have experience with similar systems, mention it! This will reassure them that you can hit the ground running and contribute to their efficient operations.
