At a Glance
- Tasks: Support the Store Manager and lead the sales team to deliver exceptional customer service.
- Company: Join Estée Lauder, a global leader in luxury beauty products.
- Benefits: Competitive pay, training opportunities, and a diverse work culture.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Kickstart your career in retail with a prestigious brand and gain supervisory experience.
- Qualifications: Retail experience, strong customer service skills, and a flair for cosmetics.
The predicted salary is between 12 - 15 £ per hour.
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.
You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Key Holder 7.5hrs (1day) employer: Cotswolds Designer Outlet
The Estée Lauder Companies Inc. is an exceptional employer, offering a vibrant work culture that champions diversity and inclusivity while providing employees with extensive training and development opportunities. As a Key Holder, you will not only play a pivotal role in delivering outstanding customer service but also benefit from a competitive remuneration package and the chance to grow within a globally recognised leader in prestige beauty, all within a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder 7.5hrs (1day)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Estée Lauder's products and values. Show us that you’re not just another candidate but someone who genuinely connects with our luxury and prestige ethos.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We want to see how you can inspire others to deliver that authentic service we pride ourselves on.
✨Tip Number 3
Be ready to talk numbers! Since cash handling is part of the role, brush up on your cash reconciliation knowledge. We love candidates who can confidently discuss their experience with retail operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and starting your journey in the beauty industry.
We think you need these skills to ace Key Holder 7.5hrs (1day)
Some tips for your application 🫡
Show Your Retail Flair:Make sure to highlight your retail experience, especially in cosmetics. We want to see how you've dazzled customers and met sales targets in the past!
Be Authentic:When writing your application, let your personality shine through. We value authenticity, so don’t be afraid to show us who you are and how you connect with customers.
Detail Your Cash Handling Skills:If you've got experience with cash reconciliation or managing store openings and closings, shout about it! This role involves some important cash handling responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Cotswolds Designer Outlet
✨Know Your Products
Before the interview, make sure you’re familiar with Estée Lauder's range of products. Understand their key features and benefits, as well as the brand's values. This knowledge will help you demonstrate your passion for the brand and your ability to provide that authentic customer service they’re looking for.
✨Showcase Your Leadership Skills
As a Key Holder, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully coached or mentored others. Highlight how you inspired your team to achieve sales targets or improve customer service, as this will resonate well with the interviewers.
✨Demonstrate Cash Handling Experience
Since cash reconciliation is part of the role, be ready to discuss your experience with cash handling. If you’ve managed cash in previous retail roles, share specific instances where you ensured accuracy and efficiency. This will show that you’re reliable and trustworthy with financial responsibilities.
✨Embrace the Company Culture
Estée Lauder values diversity and personal development. During your interview, express your enthusiasm for working in a diverse environment and your eagerness to grow within the company. Share any experiences that reflect your adaptability and commitment to continuous learning, which will align with their culture.
