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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join M&S, a leader in retail, committed to innovation and sustainability.
- Benefits: Enjoy flexible working, a 20% discount, and access to a Wellbeing hub.
- Why this job: Be the face of M&S, making a real impact while developing your skills.
- Qualifications: No specific experience required; just bring your passion for customer service.
- Other info: We embrace diversity and are open to reasonable adjustments during recruitment.
Purpose: Deliver great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering the most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact!
We are committed to an active inclusion, diversity and equal opportunities policy, which starts with our recruitment and selection process and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
£12.60 per hour
20% discount after successful completion of the probation period.
Access to our Wellbeing hub.
How to apply
Please send your CV and covering letter to: GloucesterQuaysOutlet.Recruitment@marks-and-spencer.com
Customer Assistant (Various) – M&S employer: Cotswolds Designer Outlet
Contact Detail:
Cotswolds Designer Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Various) – M&S
✨Tip Number 1
Familiarise yourself with M&S's product range and values. Understanding their commitment to quality and customer service will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to connect with customers will be a huge plus when applying for this position.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to change. M&S values adaptability, so think of examples from your past experiences where you've successfully navigated challenges or improved your performance based on feedback.
✨Tip Number 4
Showcase your digital skills by being familiar with the tools and platforms M&S uses. Mention any relevant experience you have with digital communication or retail technologies during your conversations with the hiring team.
We think you need these skills to ace Customer Assistant (Various) – M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to engage with customers and deliver excellent service, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your values align with M&S's commitment to customer service and inclusivity. Be sure to include specific instances where you've gone above and beyond for customers.
Showcase Your Digital Skills: Since the role requires a good level of digital capability, mention any relevant experience you have with digital tools or communication channels. This could include using point-of-sale systems or engaging with customers through social media.
Highlight Adaptability and Teamwork: M&S values adaptability and teamwork. Include examples in your application that showcase your ability to work well in changing situations and how you’ve built positive relationships with colleagues and customers alike.
How to prepare for a job interview at Cotswolds Designer Outlet
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers effectively.
✨Emphasise Adaptability
Retail can be unpredictable, so be ready to discuss how you've adapted to changing situations in past jobs. Share stories that illustrate your flexibility and problem-solving skills.
✨Ask for Feedback
During the interview, express your openness to feedback and learning. This aligns with M&S's values and shows that you're committed to personal growth and improving your performance.
