At a Glance
- Tasks: Book NHS patients for surgeries and outpatient appointments while providing essential information and support.
- Company: Join Cotswold Surgical Partners, a leader in patient care and innovative healthcare solutions.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for personal and professional growth.
- Other info: Be part of a team that values dignity, respect, and quality care.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: Attention to detail, strong communication skills, and a caring disposition are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Patient Booking Advisor has a varied and extensive role and will work closely with the Deputy Practice Manager and Clinic Co‑ordinators. The main role involves booking NHS patients for surgery and outpatient appointments using our SystmOne patient management system. You will ensure that patients are provided with all of the information required for their specific appointment/procedure and are guided through what to expect and supported with any further care that they might need. You will provide a reassuring manner to all patients as you will be their first point of contact with Cotswold Surgical Partners.
Main duties of the job:
- Booking NHS patients into surgical and outpatient appointment slots over the phone, including occasional face to face bookings.
- Patient file preparation. Ensure that all patient paper files are prepared and accurate prior to the patient's appointment.
- Accurate completion of spreadsheets and all SystmOne entries.
- Finalise and confirm with patient any appointment slots blocked for specific patients by the clinical team, ensuring patient is provided with all information required.
- Support Co‑ordinators and Patient Booking Team to ensure sessions/clinics are maximised, cancellations are addressed and DNAs are managed and kept to a minimum.
- Book from wait lists, ensure appointments are offered in priority/date order.
- Answer incoming phone queries and direct appropriately if required.
- Manage post‑operative clinical queries/concerns with direct support from co‑ordinators and clinical team.
- Provide cross‑cover at times of annual leave and unforeseen absence.
- Adhoc Reception cover.
- Printing stock leaflets, forms and paperwork.
- Franking and mail duties.
- Supporting team with duties such as maintenance and cleaning of coffee machines and loading/unloading dishwasher.
- Display a professional, positive, and supportive attitude, upholding the care values of Cotswold Surgical Partners.
Person Specification:
- Attention to detail, including close and continual monitoring and checking of processes and work tasks.
- Ability to work in a calm, logical and methodical way in a fast‑paced environment.
- Work planning and management including scheduling and prioritising work tasks to meet strict deadlines.
- Efficient data collection, ensuring meticulous accuracy in all data entries, including patient records and spreadsheets.
- Able to identify problems quickly and accurately and implement workable solutions.
- Strict adherence to confidentiality, regulations and ethical standards.
- The ability to communicate effectively over the phone with patients, directly with patients, with other employees and stakeholders.
- Thorough and confident use of Microsoft Outlook, Word, Excel, and willingness to learn new processes, and work collaboratively with colleagues.
- Pleasant and caring disposition.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Booking Advisor in Royal Wootton Bassett employer: Cotswold Surgical Partners
Cotswold Surgical Partners is an exceptional employer, offering a supportive and dynamic work environment where Patient Booking Advisors play a crucial role in delivering outstanding patient care. With a strong focus on employee growth and development, staff are encouraged to enhance their skills while contributing to a team that values dignity, respect, and quality care. Located in a region known for its commitment to healthcare excellence, employees benefit from a collaborative culture and the opportunity to make a meaningful impact in patients' lives.
Contact Details:
Cotswold Surgical Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Advisor in Royal Wootton Bassett
✨Tip Number 1
Get to know the SystmOne system inside out! Familiarise yourself with its features and functionalities, as this will give you a leg up during interviews. We all know that confidence in using the tools of the trade can really impress potential employers.
✨Tip Number 2
Practice your phone skills! Since you'll be booking patients over the phone, it’s crucial to sound friendly and professional. We recommend role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've managed tasks that required precision, like data entry or patient file preparation. We want to see that you can keep everything organised and accurate!
✨Tip Number 4
Don’t forget to highlight your caring disposition! This role is all about providing reassurance to patients, so share stories that showcase your empathy and ability to handle sensitive situations. We’re all about making a difference in patients' lives!
We think you need these skills to ace Patient Booking Advisor in Royal Wootton Bassett
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Booking Advisor role. Highlight your experience with patient management systems like SystmOne and any relevant customer service skills that show you can provide that reassuring manner we value.
Showcase Your Attention to Detail:In your application, emphasise your ability to manage data accurately and efficiently. Mention any past experiences where you've had to prepare files or complete spreadsheets, as this is crucial for the role.
Communicate Clearly:Since you'll be the first point of contact for patients, it's important to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with patients over the phone and in person.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining Cotswold Surgical Partners. Plus, it’s the best way to ensure your application gets into the right hands!
How to prepare for a job interview at Cotswold Surgical Partners
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Booking Advisor role. Familiarise yourself with the SystmOne patient management system and the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Patient Booking Advisor, you'll be the first point of contact for patients. Practice clear and reassuring communication, especially over the phone. You might want to role-play common scenarios with a friend or family member to get comfortable with how to handle patient queries and concerns.
✨Showcase Your Attention to Detail
Highlight your ability to manage data accurately and efficiently. Bring examples of how you've maintained meticulous records or handled sensitive information in previous roles. This will demonstrate your capability to meet the strict standards required in this position.
✨Emphasise Your Team Spirit
Cotswold Surgical Partners values teamwork, so be ready to discuss how you've collaborated with others in past jobs. Share specific examples of how you've supported colleagues or contributed to a positive work environment, as this will align with their care values.
