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- Tasks: Help customers find the right outdoor gear and provide friendly advice.
- Company: Join Cotswold Outdoor Group, a leader in outdoor adventure retail.
- Benefits: Earn £12.46 per hour, enjoy 40-60% discounts, and receive ongoing training.
- Why this job: Flexible hours, great team vibes, and a chance to connect with nature.
- Qualifications: Passion for customer service and eagerness to learn about outdoor products.
- Other info: Diverse and inclusive workplace with opportunities for growth.
Sales Assistant (Customer Advisor)
Cotswold Outdoor Group
- Chichester
- £12.46 per hour
- Permanent
- Part-time
Whether you\’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week — all while being part of a team that helps people enjoy the outdoors. If that sounds like the kind of flexibility you\’re after, you might be just who we\’re looking for. We\’re hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
Sound interesting? Read on to learn more.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that\’s where you come in. We\’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and make sure they find the gear that suits them. We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.
What you\’ll be doing
As part of our store team you\’ll be working with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting — we\’ll give you all the training you need to support every customer\’s journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities – whether you\’re starting out or aiming to progress, we\’re here to help you grow
We\’re looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
What you\’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:
- Starting salary of £12.46 per hour (£10.45 per hour if you\’re under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone\’s welcome. We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We\’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.
Cotswold Outdoor Group
End of description.
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Sales Assistant (Customer Advisor) employer: Cotswold Outdoor
Contact Detail:
Cotswold Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cotswold Outdoor Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer find the right gear. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be yourself during the interview! Authenticity is key. Share your passion for the outdoors and how it relates to your desire to help customers. This will make you stand out as a candidate who truly fits the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for the outdoors and how it connects with your life.
Tailor Your Application: Make sure to customise your application to highlight why you’re a great fit for the Sales Assistant role. Mention specific skills or experiences that relate to customer service and outdoor activities – it’ll make you stand out!
Show Your Enthusiasm: We love candidates who are excited about helping others enjoy the outdoors. Share any relevant experiences or hobbies that demonstrate your enthusiasm for outdoor adventures and customer service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cotswold Outdoor
✨Know Your Gear
Familiarise yourself with the outdoor products and brands that Cotswold Outdoor Group offers. Being able to discuss specific items, like boots or rucksacks, will show your passion for the outdoors and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about delivering a standout shopping experience.
✨Emphasise Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability and how you can adapt to the store's needs. Highlight any previous experiences where you successfully managed changing schedules.
✨Be Authentic
When answering questions, let your personality shine through. The company values honesty and authenticity, so don’t hesitate to share your genuine interest in the outdoors and why you want to be part of their team.
