Sales Assistant (Customer Advisor)
Sales Assistant (Customer Advisor)

Sales Assistant (Customer Advisor)

Camden Town Part-Time No home office possible
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At a Glance

  • Tasks: Help customers find the right outdoor gear and provide expert advice.
  • Company: Join a passionate team at Cotswold Outdoor Group, dedicated to outdoor adventures.
  • Benefits: Earn £12.91 per hour, enjoy 40-60% discounts, and receive ongoing training.
  • Why this job: Be part of a fun, active environment while helping others reconnect with nature.
  • Qualifications: Great communication skills and a passion for the outdoors.
  • Other info: Flexible hours, up to 33 days holiday, and a supportive team culture.

Sales Assistant (Customer Advisor)

Cotswold Outdoor Group

  • Location: London
  • Salary: £12.91 per hour
  • Type: Permanent
  • Hours: Part-time
  • Posted: 11 hours ago

Looking for a retail role where you can help people, learn new skills, and be part of a team that loves the outdoors? We\’re hiring Sales Assistants to:

  • Give friendly advice to customers
  • Get full training on specialist services like boot fitting and gait analysis
  • Enjoy 40 – 60% discount on top outdoor brands
  • Work 16 hours per week in a fun, active environment with a like-minded team

Sound interesting? Read on to learn more.

About us

We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that\’s where you come in. We\’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and make sure they find the gear that suits them. We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.

What you\’ll be doing

As part of our store team you\’ll be working with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:

  • Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
  • Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
  • Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
  • Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we\’ll give you all the training you need to support every customer\’s journey
  • Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
  • Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
  • Take advantage of regular learning and development opportunities – whether you\’re starting out or aiming to progress, we\’re here to help you grow.

We\’re looking for someone who…

  • Enjoys helping people and providing great customer service
  • Communicates well and can talk to different kinds of people
  • Is organised and can handle more than one task at a time
  • Is eager to learn about the outdoors and the products we sell

What you\’ll get from us

We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:

  • Starting salary of £12.91 per hour (£10.83 per hour if you\’re under 21)
  • Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
  • Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
  • 40 – 60% discount on our full range of outdoor clothing and gear
  • Up to 33 days holiday (depending on your role and hours) with the option to buy more
  • Yearly bonus of up to £750 (based on how many hours you work)
  • Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform

Everyone\’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We\’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.

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Sales Assistant (Customer Advisor) employer: Cotswold Outdoor

Cotswold Outdoor Group is an exceptional employer for those passionate about the outdoors, offering a vibrant work culture in London where teamwork and customer service thrive. Employees enjoy extensive training opportunities, generous discounts on outdoor gear, and a supportive environment that values personal growth and well-being. With flexible hours and a commitment to inclusivity, this role as a Sales Assistant allows you to connect with nature while helping others do the same.
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Contact Detail:

Cotswold Outdoor Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sales Assistant (Customer Advisor)

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on Cotswold Outdoor Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their outdoor-loving community.

✨Tip Number 2

Practice your customer service skills! Think about how you would approach helping a customer find the right gear. Role-play with a friend or family member to get comfortable with giving advice and answering questions. The more you practice, the more confident you'll feel during the real deal!

✨Tip Number 3

Show your passion for the outdoors! Whether it's hiking, camping, or just enjoying nature, share your experiences during the interview. This will not only make you relatable but also demonstrate that you understand the products and services you'll be advising customers on.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to highlight your enthusiasm for helping customers and learning new skills!

We think you need these skills to ace Sales Assistant (Customer Advisor)

Customer Service
Communication Skills
Product Knowledge
Organisational Skills
Multi-tasking
Teamwork
Adaptability
Learning Agility
Gait Analysis
Boot Fitting
Rucksack Fitting
Attention to Detail
Sales Skills
Problem-Solving Skills

Some tips for your application 🫡

Be Yourself: We want to hear your unique voice! Make sure your application reflects who you are. Avoid sounding too generic or using AI tools too much – authenticity is key!

Show Your Passion for the Outdoors: Let us know why you love the outdoors and how it connects to your desire to help customers. Share any personal experiences that highlight your enthusiasm for outdoor activities.

Tailor Your Application: Read the job description carefully and align your skills and experiences with what we’re looking for. Highlight your customer service experience and any relevant skills that make you a great fit for the role.

Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!

How to prepare for a job interview at Cotswold Outdoor

✨Know Your Gear

Familiarise yourself with the outdoor products and brands that the company offers. Being able to discuss specific items, like boots or rucksacks, will show your genuine interest in the role and help you connect with the interviewers.

✨Show Your Passion for the Outdoors

Share your personal experiences with outdoor activities. Whether it's hiking, camping, or any other adventure, demonstrating your enthusiasm for the outdoors will resonate well with the team and highlight your fit for the role.

✨Practice Customer Scenarios

Prepare for role-play scenarios where you might need to advise a customer on their needs. Think about how you would approach different types of customers and what questions you might ask to understand their requirements better.

✨Ask Thoughtful Questions

At the end of the interview, have a few questions ready about the team culture, training opportunities, or the company's commitment to sustainability. This shows your interest in the role and helps you gauge if it’s the right fit for you.

Sales Assistant (Customer Advisor)
Cotswold Outdoor
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