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For Companies At a Glance
- Tasks: Help customers find the right outdoor gear and provide friendly advice.
- Company: Join a passionate team at Cotswold Outdoor Group, dedicated to outdoor adventures.
- Benefits: Earn £12.46 per hour, enjoy 40-60% discounts, and access ongoing training.
- Why this job: Flexible hours, great team spirit, and a chance to connect with nature.
- Qualifications: No specific experience needed, just a love for helping people and learning.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
Overview
Cotswold Outdoor Group
- Manchester Trafford, Greater Manchester
- £12.46 per hour
- Permanent
- Part-time
Whether you\’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors. If that sounds like the kind of flexibility you\’re after, you might be just who we\’re looking for. We\’re hiring Sales Assistants to:
Give friendly advice to customers; get full training on specialist services like boot fitting and gait analysis; enjoy 40 – 60% discount on top outdoor brands.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that\’s where you come in. We\’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and make sure they find the gear that suits them. We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.
What you\’ll be doing
As part of our store team you\’ll be working with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we\’ll give you all the training you need to support every customer\’s journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities – whether you\’re starting out or aiming to progress, we\’re here to help you grow.
We\’re looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
What you\’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:
- Starting salary of £12.46 per hour (£10.45 per hour if you\’re under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone\’s welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We\’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.
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Sales Assistant (Customer Advisor) employer: Cotswold Outdoor
Contact Detail:
Cotswold Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Get to know the company and its products before your interview. Familiarise yourself with the outdoor gear they sell and think about how you can relate your own experiences to the role. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer find the right gear. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Be ready to share your passion for the outdoors. Whether it's hiking, camping, or just enjoying nature, let your enthusiasm shine through. This is a key part of the Sales Assistant role, and it’ll resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of something bigger.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for the outdoors and how it connects with your life.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Show us why you’re the perfect fit for the Sales Assistant role by linking your experiences to what we do!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Cotswold Outdoor Group!
How to prepare for a job interview at Cotswold Outdoor
✨Know Your Gear
Familiarise yourself with the outdoor products and brands that Cotswold Outdoor Group offers. Being able to discuss specific items, like boots or rucksacks, will show your passion for the outdoors and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about delivering a standout shopping experience.
✨Emphasise Flexibility and Teamwork
Since the role requires working varied hours and weekends, highlight your availability and willingness to adapt. Share experiences where you worked well in a team, as collaboration is key in creating a welcoming store environment.
✨Express Your Love for the Outdoors
Let your enthusiasm for outdoor activities shine through. Whether it's hiking, camping, or just enjoying nature, sharing your personal experiences can help you connect with the interviewers and demonstrate that you're a great fit for the team.
