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- Tasks: Help customers find the right outdoor gear and provide expert advice.
- Company: Join Cotswold Outdoor Group, a leader in outdoor retail.
- Benefits: Earn £12.46 per hour, enjoy 40-60% discounts, and receive ongoing training.
- Why this job: Be part of a team that loves the outdoors and supports customer adventures.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible hours, with opportunities for growth and development.
Sales Assistant (Customer Advisor)
Cotswold Outdoor Group
- Mancetter, Warwickshire | Atherstone, Warwickshire
- £12.46 per hour
- Permanent
- Part-time
Whether you\’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week—all while being part of a team that helps people enjoy the outdoors. We\’re hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
Sound interesting? Read on to learn more.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or stepping away from the screen, being in nature helps us feel human again. Getting out there starts with having the right kit—and that\’s where you come in. We\’re looking for a Sales Assistant (known in our team as a Customer Advisor) to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and ensure customers find gear that suits them. We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.
What you\’ll be doing
As part of our store team you\’ll work with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting—we\’ll give you all the training you need to support every customer\’s journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities—whether you\’re starting out or aiming to progress, we\’re here to help you grow
We\’re looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
Although our zero-hour contracts provide flexibility to work varying hours each week, rotas are published four weeks in advance and you will be asked to confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
What you\’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:
- Starting salary of £12.46 per hour (£10.45 per hour if you\’re under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone\’s welcome. We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice, so please write your own application and use AI tools sparingly. We\’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.
Cotswold Outdoor Group
End of refined description.
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Sales Assistant (Customer Advisor) employer: Cotswold Outdoor
Contact Detail:
Cotswold Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cotswold Outdoor Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've provided great service. Be ready to share these stories during your interview to demonstrate your ability to connect with people.
✨Tip Number 3
Show your passion for the outdoors! Whether it's hiking, camping, or just enjoying nature, let your enthusiasm shine through. Share your personal experiences and how they relate to the products you'll be selling. This will make you more relatable and memorable to the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows that you’re keen on joining the team.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to hear your authentic voice, so don’t be afraid to show us who you really are.
Tailor Your Application: Make sure to customise your application for the Sales Assistant role. Highlight your customer service skills and any experience you have with outdoor activities or products. This will help us see how you fit into our team!
Show Your Passion for the Outdoors: We love people who are enthusiastic about the outdoors! Share your experiences and what you enjoy about being in nature. It’ll help us understand your connection to the role and our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cotswold Outdoor
✨Know Your Outdoor Gear
Familiarise yourself with the types of outdoor gear the company sells. Being able to discuss specific products, like boots or rucksacks, will show your genuine interest and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you helped someone find the right product or resolved an issue. This will demonstrate your ability to deliver a standout shopping experience.
✨Be Ready to Discuss Teamwork
Since this role involves working closely with a team, be prepared to talk about your experiences in collaborative environments. Share how you contributed to a positive team dynamic and how you can help create a welcoming atmosphere in the store.
✨Express Your Passion for the Outdoors
Let your enthusiasm for outdoor activities shine through. Whether it's hiking, camping, or any other adventure, sharing your personal experiences will resonate with the interviewers and show that you're a great fit for their culture.
