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- Tasks: Help customers find the right outdoor gear and provide expert advice.
- Company: Join Cotswold Outdoor Group, a leader in outdoor adventure retail.
- Benefits: Earn £12.21 per hour, enjoy discounts, and receive ongoing training.
- Why this job: Be part of a flexible team that loves the outdoors and supports each other.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible hours, regular training, and opportunities for growth await you!
Sales Assistant (Customer Advisor) – Cotswold Outdoor Group
Truro, Cornwall • £12.21 per hour • Permanent • Part-time
Whether you\’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week while being part of a team that helps people enjoy the outdoors. We’re hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
Read on to learn more.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or stepping away from the screen, being in nature helps us feel human again. We’re looking for a Sales Assistant — known in our team as a Customer Advisor — to help support all kinds of adventure. We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. We offer trusted outdoor brands, expert advice, and a commitment to protecting the planet. Whether it’s your first job or your next step, we’ve got great opportunities to learn, grow, and be part of something bigger.
What you’ll be doing
As part of our store team you’ll be working with friendly people who enjoy the outdoors, helping customers reconnect with nature by ensuring they leave with the right kit. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Maintain a welcoming store appearance and work with your team to create an inspiring environment
- Build product knowledge through training and hands-on experience to offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting with full training provided
- Help the store run smoothly by keeping shelves tidy and the stockroom organised
- Be part of a flexible team with weekend shifts
- Take part in regular learning and development opportunities to grow your skills
We’re looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well with different kinds of people
- Is organised and can multitask
- Is eager to learn about the outdoors and the products we sell
Note: Our zero-hour contracts provide flexibility to vary hours weekly. Rotas are published 4 weeks in advance. You’ll need to confirm your availability accordingly. There is no requirement to work every week, but regular work helps you remain an active colleague.
What you’ll get from us
We value great people and want you to feel supported. Here’s what you’ll get when you join us:
- Starting salary of £12.21 per hour (£10.24 per hour if you\’re under 21)
- Free, confidential wellbeing support through our Employee Assistance Programme
- Ongoing training and learning with expert sessions from top outdoor brands and our in-house development team
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro-rated) with the option to buy more
- Yearly bonus of up to £750 (based on hours worked)
- Discounts on everyday essentials through our perks platform
Everyone’s welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams strengthen us, and we encourage you to write your own application. This advert may close early if we receive a high number of applications, so don’t wait too long to apply.
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Sales Assistant (Customer Advisor) employer: Cotswold Outdoor
Contact Detail:
Cotswold Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cotswold Outdoor Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their outdoor-loving community.
✨Tip Number 2
Practice your customer service skills! Think about how you would approach helping a customer find the right gear. Role-play with a friend or family member to get comfortable with delivering friendly advice and answering questions.
✨Tip Number 3
Be ready to share your passion for the outdoors! Whether it's hiking, camping, or any other adventure, let your enthusiasm shine through. This will resonate with the team and show that you’re a great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Show Your Passion for the Outdoors: When you're writing your application, let us know why you love the outdoors! Share any personal experiences or adventures that highlight your enthusiasm. This will help us see how you can connect with our customers.
Tailor Your Application: Make sure to customise your application to fit the Sales Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating a welcoming store environment. We want to see how you can make a difference!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and express your eagerness to learn and grow with us. We’re looking for genuine people who enjoy helping others!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cotswold Outdoor
✨Know Your Outdoor Gear
Familiarise yourself with the products and services offered by the Cotswold Outdoor Group. Being able to discuss specific outdoor gear, like boots or rucksacks, will show your enthusiasm and readiness to help customers find the right kit.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about delivering a standout shopping experience.
✨Emphasise Your Team Spirit
This role involves working closely with a team, so be ready to talk about your experiences in collaborative environments. Highlight how you contribute to a positive atmosphere and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities or how the team celebrates successes, which demonstrates your eagerness to be part of their community.
