At a Glance
- Tasks: Help customers find the right outdoor gear and create a welcoming store environment.
- Company: Join a passionate team at Cotswold Outdoor, dedicated to outdoor adventures.
- Benefits: Earn £12.98 per hour, enjoy 40-60% discounts, and access ongoing training.
- Other info: Flexible hours, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping others reconnect with nature and enjoy the outdoors.
- Qualifications: Great communication skills and a passion for customer service and the outdoors.
The predicted salary is between 12.98 - 12.98 £ per hour.
Responsibilities
- Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
- Take pride in the store's appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands‑on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting - we'll give you all the training you need to support every customer's journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities - whether you're starting out or aiming to progress, we're here to help you grow.
Requirements
- We're looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
We believe life's better when it's lived outdoors.
Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again.
But getting out there starts with having the right kit - and that's where you come in.
We're looking for a Sales Assistant - known in our team as a Customer Advisor - to help support all kinds of adventure.
From experienced hikers to weekend walkers, you'll give friendly, helpful advice and make sure they find the gear that suits them.
We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock.
Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.
Whether it's your first job or your next step, we've got great opportunities to learn, grow, and be part of something bigger.
What you’ll be doing
What you’ll be doing As part of our store team you’ll be working with friendly people who enjoy the outdoors, just like you.
You’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them.
Each day you can expect to
If that sounds like the kind of flexibility you’re after, you might be just who we’re looking for.
- We're hiring Sales Assistants to
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 - 60% discount on top outdoor brands, Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this.
There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
What you’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here's what you’ll get when you join us:
- Starting salary of £12.98 per hour (£11.34 per hour if you're under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in‑house development team to help you grow your skills and confidence
- 40 - 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro‑rated based on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
- #J-18808-Ljbffr
Sales Assistant employer: Cotswold Outdoor
Cotswold Outdoor is an excellent employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With comprehensive training in specialist services and flexible hours, employees can enjoy personal growth while being part of a supportive community that values outdoor enthusiasts. The company also provides generous discounts on gear, making it a rewarding place for those passionate about the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Cotswold Outdoor, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Cotswold Outdoor that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Cotswold Outdoor will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Cotswold Outdoor and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Cotswold Outdoor
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Cotswold Outdoor, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Cotswold Outdoor!
